What are the responsibilities and job description for the Hotel Housekeeping Attendant Carter - Wabeno, WI position at Potawatomi Casino Hotel?
Starting at $16.00 per hour plus tips | Requires flexibility to work various shifts
Be responsible for providing a clean, friendly, and enjoyable experience for all guests. Clean guest rooms effectively and efficiently. Ensure efficient collection, sorting, cleaning, and distribution of laundry to provide high-quality service to our guests. Be responsible for following established laundry procedures, including sorting of linens, stain removal and reject procedures, and washing, drying, and folding of laundry. Stock carts and linen closets.
Principal Duties and Responsibilities
- Complete duties as a Housekeeping Attendant and clean public areas as assigned.
- Clean and restock carts and linen closets to clean par, and stock all Housekeeping areas with appropriate supplies.
- Take soiled linens to the laundry room and replace them with clean par.
- Dust the entire guest room, furniture, fixtures, and woodwork.
- Replenish guestroom supplies.
- Clean bathroom and replenish amenities.
- Clean and/or vacuum the floors.
- Ensure the security of all guestrooms and hotel property, report damages/problems or malfunctions to the Supervisor. Complete work orders for any building and/or equipment repairs that are needed.
- Collect and document all items left by guests in rooms and/or public areas.
- Check and secure the room.
- Complete assigned work in allotted time.
- Complete a hotel area door check at the end of every shift. Secure non-guest rooms not in use.
- Be accountable for and have knowledge of laundry duties property-wide, to include the use of commercial equipment.
- Assure efficient collection, sorting, cleaning, and distribution of laundry.
- Sort soiled linens on the basis of linen type, article type, and soil type; inspect linens for damage, removing items from circulation if necessary.
- Handle stain removal and reject procedures by performing pre- and post-treatment of stains.
- Perform proper washing, drying, folding, ironing, mending, and stocking of all linens according to procedures.
- Load and unload all washers and dryers according to the linen and article type, machine instructions and requirements, and safety guidelines. Clean lint traps in dryers at least twice per shift and as needed.
- Operate laundry finishing equipment, including folding equipment, an iron, and a sewing machine.
- Complete laundry reports and information and give them to the Hotel Guest Room Supervisor.
- At the end of the shift, ensure that all equipment is turned off and that the rollers on the iron are in an “up” position.
- Be friendly, personable, and courteous; smile and have a positive attitude with guests and co-workers.
- Answer telephone calls and inquiries from other associates and guests. Assist guests and co-workers as needed and respond to guest requests for assistance, direction, and other information to ensure they are handled in a timely manner.
- Assist Casino Housekeepers with cleaning and minor repairs of public areas.
- Adhere to all safety, sanitation, and preventive maintenance guidelines while working.
- Learn about and properly use chemicals related to the job.
- Know, understand, and follow all company and departmental policies and procedures.
- Maintain detailed knowledge of Hotel services and hours of operation, and Casino services and promotions.
- Report all suspicious persons or activities, hazardous conditions, etc., to a supervisor.
- Attend meetings and trainings as assigned and coordinate with the rest of the Hotel staff, especially the Room Attendants.
- Other duties as assigned by the Assistant Hotel Manager or the Hotel Manager.
Job Qualifications
- High school diploma or equivalent.
- Minimum of one year cleaning or laundry experience in a hotel setting preferred.
- Must possess strong oral and written communication skills.
- Must have basic math skills.
- Must have good customer service skills.
- Must be dependable and have good interpersonal skills.
- Must possess good organizational skills and think independently.
- Must be able to communicate on two-way Hotel radios and respond to guests’ requests promptly.
- Must be able to read and write basic English in order to understand information such as safety labels and instructions.
- Must be able to work in a team-based environment and maintain a positive level of Team Member and guest relations.
Disclosure
This job description describes the general nature and level of work performed by the Team Member assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. This Team Member may be required to perform other job-related duties as requested by their supervisor(s). All requirements are subject to change over time and to possible modification to reasonably accommodate individuals with a disability.
Benefits:
Health Insurance, Vacation & Paid Time OffSalary : $16