What are the responsibilities and job description for the Security Officer Carter - Wabeno, WI position at Potawatomi Casino Hotel?
Starting at $15.61 per hour | Requires flexibility to work various shifts
Maintain presence and take action to ensure the safety and security of guests, Team Members and facility assets. Perform duties to monitor/report activities throughout the facility to include but not limited to illegal activity, violation of regulatory guidelines, and violation of safety rules.
Principal Duties and Responsibilities
- Ensure the safety and security of the guests, Team Members and facility assets in accordance with accepted policies and procedures.
- Monitor and control guest access to ensure all patrons meet the required age
- Monitor/report any guest that may possess any electronic devices that could affect game outcome, contraband, weapons, attempting to bring in alcohol, or are banned from the facility.
- Appropriately handle disruptive individuals to include but not limited to any individual engaged in criminal activity, over consumption of alcohol, abusive or disorderly conduct, and/or drug activity.
- Use visual surveillance equipment to monitor outside areas, and areas at the Hotel for any unusual activity.
- Notify/coordinate with Surveillance, and Security Supervisors/Director when unusual active has been observed.
- Responsible for taking complete and accurate notes for the proper documentation of incidents, accidents and/or any other unusual activities that require written reports.
- Provide escorts per policies and upon request for other departments, individual Team Members, and/or guests.
- Verifying accurate documentation to include but not limited to table fills/credits, distribution/return of cards/dice, and sealing machines.
- Responsible for parking and retrieving guests’ vehicles, or jumpstarting vehicles when needed.
- Be knowledgeable about upcoming or current promotional events and how to use players club cards in order to provide excellent guest service via phone or in person.
- Must be professional and courteous when answering and transferring incoming phone calls.
- Responsible for documenting, maintaining, and returning lost and found items; includes cash and cash equivalents.
- Responsible for assisting in the evacuation of guests and Team Members during emergency situations, maintaining a command post, and providing medical care up to the level of training, during these types of situations.
- Perform rounds throughout the facility looking for suspicious/unusual items or activity.
- Monitor the drop process on the gaming floor, put the drop boxes in the tables in the Pit, and assist with ATM/Kiosk fills or issues.
- Responsible for signing in, verifying ID/class c gaming license, and notifying appropriate department for visitor/vendors.
- Work closely with the Slot Department for machine related issues, shipments/destruction of machines or software, and participate in the monthly audit of software.
- Responsible for maintaining a professional demeanor when conducting radio communication with other departments and Surveillance.
- Must remain current with any changes in the department/facility by checking email communications and respond when needed.
- All other duties assigned by Security management.
Job Qualifications
- High school diploma or equivalent is preferred.
- One year verifiable security or related experience is preferred.
- Ability to uphold complete confidentiality is required.
- Basic computer and report writing skills preferred.
- First Aid, CPR, Defibrillator certification preferred, but training will be provided.
- Must display professionalism when representing PCCH.
- Must work well with people, possess excellent customer service skills and sensitivity to diverse cultures.
- Must possess strong oral and written communication skills.
- Must possess the ability to maintain a professional demeanor in stressful situations.
Disclosure
This job description describes the general nature and level of work performed by the Team Member assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. This Team Member may be required to perform other job-related duties as requested by their supervisor(s). All requirements are subject to change over time and to possible modification to reasonably accommodate individuals with a disability.
Benefits:
Health Insurance, Vacation & Paid Time OffSalary : $16