What are the responsibilities and job description for the Service BDC Representative position at Potamkin Payroll?
As a Service Internet Representative at Potamkin Hyundai, you will serve as the primary point of contact for customers engaging with our service department through online channels. You will be responsible for providing exceptional customer service, scheduling service appointments, and addressing inquiries and concerns regarding vehicle maintenance and repair. This position requires strong communication skills, a customer-centric approach, and the ability to thrive in a fast-paced, digital environment.
Responsibilities:
1. Respond promptly and professionally to customer inquiries received via email, website chat, social media, and other online channels related to vehicle service and maintenance.
2. Provide accurate and detailed information about our dealership's service offerings, including maintenance schedules, pricing, and appointment availability.
3. Assist customers in scheduling service appointments online, coordinating appointment times and services based on customer preferences and availability.
4. Coordinate with service advisors and technicians to ensure timely completion of service appointments and efficient allocation of service resources.
5. Follow up with customers to confirm appointments, provide reminders, and gather any additional information needed to prepare for their visit.
6. Address customer concerns or complaints related to service appointments, vehicle repairs, or dealership policies, working to resolve issues promptly and professionally.
7. Maintain a thorough understanding of dealership service promotions, incentives, and programs to effectively communicate value propositions to customers.
8. Utilize customer relationship management (CRM) software to manage service inquiries, track interactions, and follow up with customers as needed.
9. Collaborate with other members of the service department and dealership staff to ensure a seamless customer experience and maximize customer satisfaction.
10. Stay informed about current automotive trends, service technologies, and manufacturer updates through training and continuing education opportunities.
Joining our team as a Service Internet Representative offers an exciting opportunity to engage with customers in a digital environment and play a key role in delivering exceptional service experiences. If you are passionate about customer service, enjoy working with digital tools, and thrive in a fast-paced, customer-centric environment, we encourage you to apply and become part of our dealership's service team.