Housekeeping Supervisor

Description

Summary:  Supervises housekeeping and laundry staff; works alongside staff to ensure clean guest rooms for daily arrivals and stayovers and ensures public areas and bathrooms are clean and ready. Assists guests in a courteous manner. Resolves guest and staff inquires or concerns. 

Job Duties & Responsibilities:

• Efficiently completes tasks daily to ensure that assigned guest rooms and common areas are clean, neat and sanitized including, but not limited to: changing linens, towels and bedding; removing trash from rooms and changing can liners; making the bed; cleaning and sanitizing the sink, vanity, shower/tub, toilet, mirrors, bathroom floor and bathroom walls; stocking toiletries and other hotel provided commodities; vacuuming, sweeping and/or mopping; dusting; cleaning and disinfecting surfaces; completing opens drawers/ doors, checks under beds/furniture in checked-out rooms and removes items left by guest; maintains Lost and Found Items according to established process. 
• Cleans windows, blinds, and fans; shampoos carpets, steam cleans furniture and draperies, wiping down walls and doors.
• Cleans up bodily fluids and human waste safely and in compliance with OSHA standards.
• Correctly uses Ready-To-Use formulations and dilutes concentrates of various cleaning solvents for designated surfaces safely and in compliance with OSHA regulations. 
• Inspects furniture, fixtures, appliances, lights, phones, TV remotes for functionality and reports concerns immediately to management; including, but not limited to leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, furniture needing repair, etc.
• Organizes housekeeping supplies, including guest toiletries, paper goods, supplies and equipment in all housekeeping closets and stocks housekeeper carts and totes. 
• Alerts supervisor when supplies need ordering.
• Ensures washing machines and dryers, vacuums, and other equipment is regularly serviced and is in good working order. 
• Keeps laundry neat and organized and ensures linen is available to housekeepers.
• Loads and uses washing machines and dryers, folds, sorts and stores items.  
• Trains and supervises laundry attendants, housekeepers, and temporary labor. 
• Maintains constant and effective communication with Housekeeping, Front Desk, and Maintenance.
• Follows instructions and responds to management direction.
• Develops and maintains a working knowledge of the Employee Handbook.
• Actively and immediately reports suspected theft, fraud, or falsifications to management.
• Assists in other tasks, duties, or projects as assigned by management.