What are the responsibilities and job description for the Customer Support Admin position at PostcardMania?
Join Our Team as a Customer Support Specialist!
Are you interested in joining one of Tampa Bay's Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!
About Our Company
Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we've built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!
Your Mission
The purpose of this position is to ensure designs and mailings are accurate, complete, and make sense for the customer's overall campaign. You will review each job as a whole, confirm all instructions have been followed, and catch any issues before the job is printed or mailed.
Schedule
- Full-time, in-office position
- Monday-Friday, 9:00 AM-6:00 PM (1-hour lunch)
Pay
Starting pay: $16.00 per hour
Specific Duties Include
- Review and qualify designs and mailings for accuracy and completeness.
- Confirm that design, mailing details, lists, offers, dates, phone numbers, and other campaign information all match.
- Review the entire campaign to ensure the printed and mailed materials align with the customer's goals.
- Process a large amount of information and accurately follow detailed instructions.
- Identify errors, missing information, or potential issues before production or mailing.
- Communicate errors or required corrections professionally to the Customer Support team.
- Work under pressure while meeting deadlines in a fast-paced environment.
- Manage multiple projects simultaneously while maintaining exceptional attention to detail.
- Complete data entry using Microsoft Word, Excel, email, and internal databases.
- Learn and navigate new software quickly.
- Assist with administrative tasks and special projects as needed.
- Occasionally provide customer support by phone or email during periods of high demand.
Requirements
- Basic computer skills
- Works well with others
- Very high attention to detail
- Strong customer service and communication skills
- Ability to accurately follow written and verbal instructions
- Comfortable working in a fast-paced environment with changing priorities
- Self-starter attitude. Once trained, you're trusted to take ownership of your work—we don't believe in micromanaging and count on you to get the job done.
- Responsible, strong work ethic, and team player
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401(k), Short-Term Disability, Long-Term Disability, Accident, and Critical Illness coverage
- Paid vacation that increases with length of service
- Six paid holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
- Free on-site yoga twice a week
- Free monthly visits from a local chiropractor, plus many more perks!
Salary : $16