What are the responsibilities and job description for the Customer Service Specialist (Multiple Openings) position at PostcardMania?
Join Our Customer Service Team!
Do you enjoy helping people, staying organized, and working in a fast-paced environment? We're looking for friendly, detail-oriented individuals who are passionate about providing exceptional customer service.
We're currently hiring for multiple customer service positions across several departments. While each role has its own responsibilities, qualifications, and pay range, they all share the same commitment to delivering outstanding customer service.
Whether you're helping customers launch marketing campaigns, coordinating website projects, supporting software users, or ensuring customer orders are accurate before production, you'll play an important role in creating an exceptional customer experience.
Schedule
- Full-time | In-office | Monday-Friday 9:00 AM-6:00 PM
- One-hour lunch
Compensation
We offer multiple customer service opportunities with varying levels of responsibility and compensation.
Starting pay ranges from $18.00 to $19.50 per hour, depending on the position, qualifications, and experience.
What You'll Do
- Provide outstanding customer service by phone, email, and live chat.
- Guide customers through projects, orders, or onboarding from start to finish.
- Coordinate with internal teams to keep projects moving smoothly.
- Review information for accuracy and resolve customer questions.
- Manage multiple tasks while meeting deadlines in a fast-paced environment.
- Learn company software and complete administrative tasks as needed.
Requirements
- Customer service experience preferred.
- Strong communication, organizational, and multitasking skills.
- Detail-oriented with the ability to follow written and verbal instructions.
- Comfortable learning new software and using Microsoft Office (Outlook & Excel).
- Ability to type at least 40 WPM (preferred for some positions).
- Positive, dependable, and team-oriented with a strong work ethic.
- Able to stay organized and composed while working under deadlines.
Benefits
- Medical, Dental, Vision & Life Insurance
- 401K, Short- and Long-Term Disability, Accident & Critical Illness
- Paid Vacation time that increases with longevity
- 6 paid holidays (NY Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas)
- Free yoga on-site twice a week
- Free monthly visits to a local Chiropractor and so much more!
Salary : $18 - $20