What are the responsibilities and job description for the Chief Operating Officer (COO) position at Positive Impact Health Centers?
Description
Positive Impact Health Centers (PIHC) is seeking a strategic and compassionate Chief Operating Officer (COO) to lead operations for a multi-site healthcare organization with a $200M budget, 350 employees, four clinics, and an administrative center. PIHC provides comprehensive services, including clinical care, pharmacy, prevention, emotional wellness, research, and advocacy.
The COO will focus primarily on internal operations, people, systems, infrastructure, and program oversight while supporting the CEO’s external and visionary leadership. This role oversees quality management, manages members of senior leadership, IT, HR, facilities, and key program areas, with 17 direct reports and leadership responsibility across all locations.
PIHC is looking for a data-driven, metrics-focused leader who brings operational excellence while upholding the organization’s compassionate, client-centered mission. The ideal candidate balances growth with quality, accountability with empathy, and efficiency with human connection.
Requirements
Essential Duties, Tasks, and Responsibilities: essential job functions of this position are not limited to the duties listed below.
While performing this job, the employee is frequently required to sit, stand, talk, and hear. The employee may occasionally walk; use hands to operate a computer, tools, or controls; and reach with hands to fingers and arms. The employee must occasionally lift and/or move up to 30 pounds. Vision requirements include close vision and the ability to adjust focus.
Work Environment
This position operates primarily in an office environment with occasional visits to clinic locations. Noise levels vary by site from quiet office spaces to moderate noise in clinical areas. The employee may move between departments and interact regularly with staff, clients, and external partners. This role requires regular use of office technology and may involve occasional travel between PIHC locations.
Notes
Positive Impact Health Centers, Inc., is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status. Recreational drugs, weapons, and violence are not permitted on agency property or at any agency events or programs.The above job description represents the general nature, primary duties and responsibilities, and qualifications for the work performed by an employee within this job, but is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities within the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.
Positive Impact Health Centers (PIHC) is seeking a strategic and compassionate Chief Operating Officer (COO) to lead operations for a multi-site healthcare organization with a $200M budget, 350 employees, four clinics, and an administrative center. PIHC provides comprehensive services, including clinical care, pharmacy, prevention, emotional wellness, research, and advocacy.
The COO will focus primarily on internal operations, people, systems, infrastructure, and program oversight while supporting the CEO’s external and visionary leadership. This role oversees quality management, manages members of senior leadership, IT, HR, facilities, and key program areas, with 17 direct reports and leadership responsibility across all locations.
PIHC is looking for a data-driven, metrics-focused leader who brings operational excellence while upholding the organization’s compassionate, client-centered mission. The ideal candidate balances growth with quality, accountability with empathy, and efficiency with human connection.
Requirements
Essential Duties, Tasks, and Responsibilities: essential job functions of this position are not limited to the duties listed below.
- Lead day-to-day operations and implementation
- Integrate the strategic plan and implement it forward
- Partner closely with the CEO and manage members of the senior leadership team.
- Lead and mentor a diverse group of operational and program leaders.
- Oversee organizational operations, systems, and infrastructure across all sites.
- Drive evidence-based quality management and data-informed decision-making.
- Maintain a culture rooted in compassion, accountability, trust, and collaboration.
- Represent PIHC externally with partners and stakeholders as needed.
- Be a culture-builder who exudes and promotes teamwork, respect, and a "people first" work environment
- Maintain PIHC's 90% viral suppression rates and gold-standard outcomes
- Build dashboards and expectations tied to deliverables and budget
- Understand and continuously enhance the operational "funnel" from patient intake to outcomes
- Cultivate and leverage networks within Georgia's HIV care and legislative communities
- Advocate effectively for patients, programs, and funding
- Deeply understand HIV care, the Ryan White Program, insurance navigation, and pharmacy operations
- Help PIHC navigate the political environment and policy changes affecting HIV care
- Work comfortably with diverse populations, including people experiencing homelessness, substance use, and mental health challenges
- Manage expansion while maintaining the highest quality work and a radically positive culture
- Address technology challenges and system integration needs
- Think strategically about growth, and play an instrumental role in moving strategies for reaching more individuals who are currently or potentially affected by HIV
- Bring innovative approaches to workflow, processes, and result
- Experienced in leading complex, multi-site healthcare or human services operations.
- Skilled at managing people, processes, budgets, and systems at scale.
- Strong communicator with the ability to inspire, hold accountable, and build trust.
- Data-driven while staying grounded in empathy and the organization’s mission.
- Education: Bachelor's degree required; an MBA / MPH / MPA is preferred. Relevant fields include Business Administration, Management, Finance, or Operations Management.
- Experience: Over 10 years in relevant roles, including more than 6 years in supervisory or executive leadership, with a proven record in operations and strategy, plus knowledge of non-profit organizations and grants.
- Healthcare operations leadership
- Data-driven management
- Organizational development and management
- Strategic thinking, Forward-thinking, and forecasting skills
- External engagement experience
- Networks and relationships within the HIV care community in Georgia
- Connections to HIV organizations, partners, and peers nationally
- Understanding of Georgia and Atlanta political landscape
- Advocacy experience or comfort with advocacy role
- Awareness of policy environment affecting HIV care
- Technology, systems, and process skills
- Tech-savvy with experience implementing or upgrading healthcare IT systems
- Personal Characteristics: Leadership presence
- Inspiring, supportive, ethical, and empathetic leadership style
- High emotional intelligence and strong listening skills
- Calm by nature and calm under fire. Emotionally grounded
- Confidence balanced with humility and low ego
- Collaborative and inclusive approach
- Outstanding communication skills
- Strong communicator across all levels and audiences
- Transparent, honest, and frank in communication style
- Comfortable with difficult conversations and holding people accountable
- Able to disagree respectfully
- Skilled at giving honest, compassionate feedback
- Values alignment
- Relationship-building skills
- Resilience and adaptability
- Able to pivot and be flexible
- Comfortable with ambiguity and change
- Resilient in the face of political and policy challenges
- High positive energy
- Growth mindset, Innovative and contemplative in approach
While performing this job, the employee is frequently required to sit, stand, talk, and hear. The employee may occasionally walk; use hands to operate a computer, tools, or controls; and reach with hands to fingers and arms. The employee must occasionally lift and/or move up to 30 pounds. Vision requirements include close vision and the ability to adjust focus.
Work Environment
This position operates primarily in an office environment with occasional visits to clinic locations. Noise levels vary by site from quiet office spaces to moderate noise in clinical areas. The employee may move between departments and interact regularly with staff, clients, and external partners. This role requires regular use of office technology and may involve occasional travel between PIHC locations.
Notes
Positive Impact Health Centers, Inc., is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status. Recreational drugs, weapons, and violence are not permitted on agency property or at any agency events or programs.The above job description represents the general nature, primary duties and responsibilities, and qualifications for the work performed by an employee within this job, but is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities within the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.