What are the responsibilities and job description for the Front Desk Agent position at Posh Hospitality Group?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere.
- Manage phone systems, directing calls appropriately and taking messages as needed.
- Perform clerical duties including data entry, filing, and maintaining office organization.
- Handle inquiries from clients in a timely manner, providing information about services and facilities.
- Maintain front desk operations by managing reservations, and check-ins/check-outs.
- Collaborate with other departments to ensure seamless guest experiences and resolve any issues that arise.
- Uphold confidentiality of sensitive information while maintaining a high level of professionalism.
Qualifications
- Proven experience in a front desk or office environment is preferred.
- Strong computer literacy
- Excellent time management skills with the ability to prioritize tasks effectively.
- candidates are encouraged to apply as it is a valuable asset for guest interactions.
- Familiarity with office equipment such as printers, copiers, and phone systems is essential.
- Exceptional interpersonal skills with a focus on customer service excellence.
- Ability to work independently as well as part of a team in a dynamic setting.
If you are passionate about providing outstanding service and possess the necessary skills to thrive in this role, we encourage you to apply for the Front Desk Agent position today!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- O'Fallon, IL 62269 (Required)
Ability to Relocate:
- O'Fallon, IL 62269: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17