Venue Representative - Randolph

Venue Representative (US-Based)

Part-Time | In-Person

This is a U.S.-based position, and the successful applicant will be hired into one of Poseidon's U.S.-based partner companies.

All offers of employment with WORLDS® are contingent upon clear results of a thorough background check.

Join the WORLDS® Team

Are you an energetic, tech-savvy professional with outstanding communication and customer service skills? We’re looking for responsible, outgoing individuals to represent WORLDS® at our immersive, cinematic projection shows.

This part-time role requires reliability, strong leadership, and a guest-first mindset to ensure every audience member enjoys a smooth and memorable experience.

About WORLDS® Shows

WORLDS® produces fully immersive cinematic music and art projection experiences for planetariums and giant-screen theaters across the U.S. and around the world.

Our mission is to relieve stress, evoke joy, and create a truly mesmerizing experience for our audiences. Each show blends powerful visuals and music in a transformative, meditative environment that uplifts and inspires.

What You’ll Do

• Event Setup & Breakdown: Set up and take down signage, check-in tables, and merchandise displays. Ensure all devices are fully charged and ready to use.
• Guest Experience: Greet and check in guests, answer questions, and ensure a smooth, welcoming experience from entry to exit.
• Merchandise Management: Facilitate merchandise sales, track inventory, report issues, and request additional assets or stock as needed.
• Event Oversight: Monitor event flow, troubleshoot issues in real time, and maintain a professional, solutions-oriented approach.
• Communication & Reporting: Stay in active contact with the Venue Operations team and venue staff, sharing updates, concerns, and feedback to improve guest experience.

Who You Are

• A strong communicator who confidently engages with guests and venue staff
• Tech-savvy, comfortable using iPhones, mobile apps, and WhatsApp
• Reliable, punctual, and detail-oriented, with excellent judgment
• A proactive problem solver who remains calm under pressure
• A team player with leadership skills, able to direct on-site venue staff as needed

Schedule & Commitment

• Fridays & Saturdays | 3:30 PM – 8:45 PM
• Initial Scheduled Dates:
  12/19/2025 Friday
  12/20/2025 Saturday
  12/27/2025 Saturday
  1/2/2026 Friday
  1/3/2026 Saturday
  1/9/2026 Friday
  1/10/2026 Saturday
  1/30/2026 Friday
  1/31/2026 Saturday
• Additional dates will be assigned based on ticket sales and venue scheduling.

Location

Longo Planetarium
214 Center Grove Rd Cohen Hall
Randolph, NJ 07869

Requirements

• Minimum 2 years of experience in customer service or event operations (hospitality, retail, or similar preferred)
• Strong verbal communication and interpersonal skills
• Proven ability to take initiative and work independently
• Comfortable working in a fast-paced, high-energy environment
• Reliable transportation to and from the venue

If you’re looking for a fun, interactive role where you can engage with people and help deliver a truly unique immersive experience, we’d love to hear from you.

Key Performance Indicators (KPIs)

Success in this role will be measured by your ability to deliver a smooth, engaging guest experience and uphold the high standards of WORLDS shows. You’ll know you’re thriving when:

• Guest Satisfaction: Audiences consistently report positive experiences and smooth check-ins.
• Operational Accuracy: Setup, check-in, and breakdown follow all company procedures, with no missed steps.
• Communication Quality: Timely, clear updates are shared with the Venue Operations team before, during, and after events.
• Merchandise Management: Inventory is tracked accurately and sales are reported promptly.
• Reliability: You arrive on time, fully prepared, and consistently ready to represent the WORLDS brand with professionalism.
• Problem Solving: On-site challenges are handled calmly, with quick and effective resolutions.

More About Our Values

We expect:

• Respect and consideration for other team members and our audience
• Ethics — while we push the boundaries of technology, we always act with honesty and integrity
• A collaborative outlook and attitude
• Ownership of mistakes, and the ability to turn them into learning opportunities — we don’t do guilt
• Open, honest communication

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Equal Opportunity Employer

WORLDS® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This is a US based position and the successful applicant will be hired into one of Poseidon's US-based partner companies.

All offers of employment with WORLDS™️ are contingent upon clear results of a thorough background check.

We're looking for energetic people to join our team hosting the immersive show MESMERICA. You will be working as an on-site rep and our company ambassador to the venue staff team and audience. This is a part-time employment position. MESMERICA will run at the planetarium as long as there is a demand for seats. Our ideal candidate would be tech savvy, have customer service experience, social media knowledge and an upbeat, positive personality. Must be able to work both Fridays and Saturdays to start from 3:30 p.m. to 8:45 p.m.

WORLDS™️ shows are fully immersive music and art cinematic projection shows for planetariums and giant screen theaters designed to relieve stress, evoke joy, happiness, and relaxation.

Responsibilities include:

Setting up/taking down our lobby setup to include: signage, check-in table, and merchandise
Welcoming and checking in our audiences, answering guest's questions
Merchandise inventory and sales
Overall event facilitation, ensuring a smooth guest experience
Offering suggestions or comments on how we can do better
Communication: this role requires timely communication with our Venue Operations team

*Great communication skills are a MUST for this position.*

Requirements:
Comfortable with using iPad apps, including WhatsApp
Upbeat, positive personality
Customer service experience
Communicative
Detail oriented
Reliable
Punctual
Good judgment (able to timely relay any concerns or issues)
Leadership / teamwork qualities (able to confidently direct provided on-site staff helpers when necessary)
Natural problem solver
Calm under pressure in high stress environments

Can work Friday's and Saturday's from 3:30 p.m. to 8:45 p.m.
More about our values

We expect:
• Hard work, including some off hours (since we are running shows round the world);
• World-class standards.
• Attention to detail; we are moving fast and don’t have time to be checking others’ work.
• Humor (lots of humor).
• Respect and consideration for other team-members and our audience.
• Ethics - while we push the boundaries of the tech, we always act with honesty and integrity.
• Long-term, big picture thinking.
• A collaborative outlook and attitude.
• Ownership of mistakes, and the ability to turn them in to learning opportunities. We don’t do guilt.
• Open, honest communication.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Salary : $23