What are the responsibilities and job description for the Jr. System Administrator position at POS360, Inc.?
POS360's mission is to accelerate the transition from traditional electronic cash registers to powerful new point-of-sale (POS) products. Our highly specialized systems address the specific pain points identified through over a decade of working with neighborhood stores, markets, and restaurants. With an unrivaled dedication to delivering superior tools that are easy to use—and a technical team providing industry-leading support—our systems open the door to the next level of success for our clients.
Position Overview
We're looking for a detail-oriented and proactive Jr. System Administrator with a primary focus on system administrative support to external clients and internal staff.
What You Will Do
IT Infrastructure Management/Support:
- Administer and maintain our company's servers, network systems, and cloud infrastructure.
- Administer and facilitate employee logins and hardware.
- Manage the procurement, installation, and maintenance of hardware and software assets.
- Monitor system performance, troubleshoot issues, and ensure high availability and reliability.
- Implement and manage security measures to protect against cyber threats and data breaches.
- Provide first-line support for hardware and software issues, diagnosing problems and implementing effective solutions.
- Collaborate with end-users to offer guidance and training on IT best practices.
Automation & Scripting:
- Utilizing tools like Auto hotkey, windows command prompt and power shell to create scripts and automate certain tasks.
Documentation and Training:
- Maintain detailed documentation of system configurations, procedures, and troubleshooting guides.
- Train team members on best practices for system administration and software development environments.
Technical Support (Level 3):
- Investigate and resolve escalated technical issues that require in-depth knowledge and expertise.
- Analyze complex system malfunctions and identify root causes to implement effective solutions.
- Work closely with Level 1 and Level 2 support teams to share knowledge and contribute to ongoing training programs.
- Collaborate with product development and engineering teams to provide insights for continuous improvement.
Qualifications
- Bachelor's degree in information technology, Computer Science, or a related field.
- Proven experience as an System Administration or similar role.
- Strong knowledge of IT systems, networks, and security.
- Excellent leadership and team management skills.
- Strong project management skills with experience in overseeing IT projects.
- Knowledge of ITIL or other IT service management frameworks.
- Excellent problem-solving and communication skills.
- Ability to manage multiple tasks and projects simultaneously.
- Minimum of two years of experience in IT.
- Working knowledge of scripting languages.
Benefits:
- 401(k) 6% Match
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Employee assistance program
- Happy hours
- Health savings account
- Life insurance
- Paid time off
POS360 is a Drug-Free Workplace.
We take our commitment to maintaining a drug-free workplace seriously, and therefore, all candidates will be required to undergo a drug test as a condition for employment.
POS360 is an Equal Opportunity Employer.
Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- SQL: 1 year (Preferred)
Work Location: In person
Salary : $70,000