Sales Production Coordinator

Position Summary

Portland Bolt is seeking a dependable and detail-oriented Sales Administrator to support daily sales operations and customer service functions. This role focuses on administrative support, order processing for established accounts, and coordination between sales, customers, and production.

This position does not involve quoting or handling complex/custom order entry, but instead supports the team by ensuring accuracy, responsiveness, and smooth internal communication.

Key Responsibilities

• Answer incoming phone calls and direct inquiries appropriately 
• Perform min/max purchasing to help maintain inventory levels 
• Troubleshoot sales-related issues, including: 
  • Checking order status 
  • Tracking shipment status 
  • Communicating updates to customers and internal teams 
• Lead sales tax certificate management, including:
  • Maintain customer sales tax exemption certificates in Acumatica, ensuring accurate entry of exemption details and expiration dates
  • Partner with sales to collect and validate certificates before order is entered
  • Monitor expirations and proactively secure renewals to maintain compliance
• Enter and process house account orders accurately and efficiently 
• Support the sales team with administrative and coordination tasks 
• Scan and organize certification and compliance documents for customer orders 
• Maintain accurate records in internal systems 
• Communicate with production, shipping, and purchasing teams to ensure order flow 

Work Environment

• Office-based with regular interaction with shop personnel 
• Team-oriented, collaborative manufacturing environment 
• Exposure to production and order fulfillment processes 

Qualifications

• 2 plus years of experience working in an administrative, customer service, or sales support role is required
• Strong attention to detail, accuracy and organizational skills 
• Ability to prioritize competing requests and maintain accuracy in a fast-paced environment
• Clear and professional communication skills 
• Proficiency is Microsoft Office required. experience working in an ERP system preferred; Acumatica experience a plus.
• Experience in manufacturing, industrial distribution, or order-processing environments desired but not required
• Problem-solving mindset and willingness to assist across departments 

Education:

• No specific degree required; relevant experience is valued 

Salary : $25 - $32