Customer Service - Catering Concierge Portillo's Temporary through 1/2027

Hybrid - 3 - 4 days in Oak Brook, IL office then work from home! This role must be available to work weekends to support our restaurants.

This role is temporary will work till January of 2027.

The Portillo’s Concierge is responsible for answering calls and emails from our guest related to catering orders, shop and ship orders, and guest service requests.

Portillo’s Concierge acts as the voice of Portillo’s and is an extension of our restaurant(s). Portillo’s looks for creative, innovative and results oriented individuals who thrive in a fast-paced environment. Strong communication skills, both written and oral, are paramount for the position.

CORE RESPONSIBILITIES

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:

Family: Work together to make everyone feel at home, and we step up when someone needs help

· Following Portillo’s Off-Premises and Guest Services policies and procedures while assisting guests and team members.

· Helps guests feel like family insuring confidence in Portillo’s.

· Embraces training of new product offerings, process changes, and compliance related topics.

Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality,

Service, Attitude and Cleanliness

· Takes initiative to help guests and team members in the day to day

· Looks at our current processes and makes suggestions for improvements.

· Increases revenue by meeting catering call and guest services goals.

· Communicating and listening to the questions and requests carefully.

· Asking appropriate follow up questions regarding the event and connecting with the guest.

Energy: We move with urgency and passion, while maintaining attention to detail

· Subtly takes control of the call, following the call flow and guiding the guest through the process.

· Quickly and accurately responds to email, Salesforce and voicemail inquiries.

· Add value and participation in Portillo’s sponsored functions and meetings.

Fun: We entertain our guests, we connect authentically, and we make each other smile

· Serves as a Brand ambassador for our brand.

· Attends company sponsored meetings and events throughout the year.

ORGANIZATION RELATIONSHIPS

This position reports to the Call Center Manager. The Portillo’s Concierge interacts with the guests, Off-Premise and Guest Services teams, as well as Operations, Marketing, and Information Technology

This position is also served with:

• Participation in a discretionary bonus program based on company and individual performance, among other ingredients
• A monthly technology reimbursement
• Quarterly Portillo’s gift cards
• A bun-believable benefits package that includes medical, dental, and vision insurance along with paid time off, life insurance, and our 401(k) plan with a company match

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Are you available 7 days a week from 8 am - 8 pm, as we support our restaurants during those hours.
• Do you have Call Center experience?
• Do you have restaurant experience?

Experience:

• Customer Service: 1 year (Preferred)

Ability to Commute:

• Oak Brook, IL 60523 (Required)

Work Location: Hybrid remote in Oak Brook, IL 60523

Benefits:

Salary : $17