What are the responsibilities and job description for the Front Desk Receptionist position at Portfolio Salon?
Front Desk Receptionist
Portfolio Salon | Boalsburg, PA
Job Summary:
We are seeking an energetic, welcoming, and detail-oriented Front Desk Receptionist to become an important part of the Portfolio Salon team for the Holidays coming up! We will be hiring in October but want to get the interview process going now!
As the first and last point of contact for our guests, you will play a key role in creating a warm, organized, and professional experience while helping our stylists and service providers keep their days running smoothly.
This position goes beyond answering phones and checking guests in and out. Our receptionist is an essential buffer for the salon team, helping manage the front desk, coordinate appointments, communicate with guests, maintain the salon environment, and assist with day-to-day operations.
The ideal candidate is friendly, dependable, organized, professional in appearance, follows our salon dress code, and is proactive, comfortable using technology, and able to move between tasks quickly. Previous experience working in a salon or similar environment is highly preferred, as understanding the flow of appointments, service timing, guest needs, and the pace of a salon is especially helpful.
This position will begin as a part-time or temporary opportunity, but could become a permanent position for the right person and the right fit. As the role develops, responsibilities may also include inventory, organization, purchasing, marketing, and general salon operations.
Our goal is to work smarter, not harder and create a team environment where everyone contributes to keeping the salon successful, organized, and enjoyable to work in.
Key ResponsibilitiesGuest Experience & Front Desk
- Arrive at least 30 minutes before the first guest and before the stylists arrive to ensure the salon is fully prepared and ready for the day.
- Greet every guest warmly and professionally.
- Answer the salon phone, Phorest chats, emails, and texts promptly and courteously.
- Check guests in and out and process payments accurately.
- Assist guests with questions about services, products, pricing, appointments, and salon policies.
- Help maintain a welcoming, clean, and organized salon environment.
- Serve as the communication bridge between guests and service providers.
- Prioritize getting to the front to check out a guest whenever needed, even if you are in the middle of another task. This is one of the most important responsibilities of the position and allows our stylists to stay focused on their guests and move efficiently through their day.
- Help sweep up hair and tidy areas between guests whenever possible.
Scheduling & Communication
- Manage appointments and the salon schedule using Phorest, our scheduling program.
- Answer and respond to phone calls, voicemails, text messages, Phorest Chat, and email.
- Monitor the salon's front desk email and respond to or appropriately direct messages.
- Assist with appointment confirmations, rescheduling, cancellations, and other guest communication.
- Communicate with stylists when scheduling questions arise.
- Ask service providers for assistance when needed with double booking, timing, appointment adjustments, or other scheduling decisions. You are never expected to know everything on your own, and our team is always here to help.
- Maintain accurate client information and appointment records.
Teamwork & Salon Support
We want someone who is willing to jump in, help others, communicate, and look for ways to make everyone's day run a little more smoothly.
Everyone contributes to keeping the salon running efficiently. When the front desk is quiet and priority responsibilities are complete, there will always be other ways to help, whether that's tidying the salon, folding laundry, restocking supplies, helping with inventory, organizing, or taking on other projects.
The receptionist plays an important role in creating a smooth day for the entire team. We value someone who notices what needs to be done and takes initiative rather than always waiting to be asked.
Who We’re Looking For
- Friendly, warm, and welcoming.
- Dependable, responsible, and punctual.
- Professional in appearance and able to follow Portfolio Salon's dress code.
- Organized and detail-oriented.
- Comfortable multitasking in a busy salon environment.
- Comfortable using computers, iPads, phones, email, and scheduling software.
- Strong communication and customer service skills.
- Able to work independently while also being a team player.
- Willing to pitch in wherever needed.
- Proactive and willing to take initiative.
- Previous receptionist, customer service, salon, spa, or administrative experience is preferred.
- Previous salon experience is a major plus.
If you are someone who enjoys people, organization, teamwork, and the energy of a salon environment, we'd love to meet you!
Pay: $15.00 - $18.00 per hour
Expected hours: 10.0 – 25.0 per week
Work Location: In person
Salary : $15 - $18