What are the responsibilities and job description for the Agribusiness Customer Service Representative position at Porter Hay Insurance?
Job Title:
Agribusiness Customer Service Representative
Department/Group:
Porter Hay Insurance
Reports To:
Lynn Gibbs
Location:
Alexis, Illinois
Exempt Status:
Non-Exempt
Level/Salary Range:
$17.00 - $20.00/hour
Position Type (i.e.: full-time, part-time, job share, contract, intern):
Full Time
Created/Updated:
April 17, 2026
EEO Class:
Summary:
We are looking for a service-oriented, detail-focused professional to join our team as an Agribusiness Customer Service Representative. This is a great opportunity to grow within a stable and respected industry, while gaining hands-on experience, learning from industry experts, and building long-term career skills.
Position Expectations
Key Responsibilities
- Deliver prompt, accurate, and friendly service to clients and internal team members
- Respond to client inquiries, process updates, and assist with policy documentation for farm and crop insurance
- Support producers with client communication and account servicing
- Maintain accurate client records and task follow-ups in our management system
- Stay informed on industry trends and carrier guidelines
- Identify opportunities to improve coverage or streamline service
What We’re Looking For
- Strong organizational and communication skills
- Attention to detail and a proactive mindset
- Ability to work well in a team environment
- Comfortable using computers and learning new systems A professional, client-focused approach
Required Education and Experience
- Prior customer service or administrative experience
- A current Property & Casualty license (or willingness to obtain)
- Customer Focus
- Managing Performance
- Interpersonal Communication
- Sound Judgement
- Personal Integrity & Ethics
- Self-Starter
- Well-Organized
Required Abilities
We are proud to be an ADA employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.
- Ability to operate office equipment of varying heights, sizes and positions by reaching, handling, fingering, bending, stooping, kneeling and feeling
- Ability to obtain documents, files, and supplies of varying sizes, heights and weights by reaching, handling, stretching, lifting, bending, climbing, stooping, kneeling and feeling
- Ability to effectively exchange information in a verbal, visual and written fashion
- Ability to apply common sense understanding in order to problem solve by analyzing, observing, and prioritizing. Reads material and identifies relevant details; judges accuracy and appropriateness
- Ability to lift and carry a weight of up to 20 pounds for a short period of time.
- Ability to sit for long periods of time.
- Ability to effectively interact with others, including but not limited to internal and/or external customers, members of management, and vendors.
- Ability to work a regular, predictable schedule.
Salary : $17 - $20