What are the responsibilities and job description for the Service Appointment Coordinator position at Porter Ford Sales and Service?
Service Appointment Coordinator
We are seeking a friendly, organized, and dependable Service Appointment Coordinator to assist our Service Department and provide excellent customer service. This position is responsible for handling incoming calls, scheduling service appointments, assisting customers with payments, and supporting the department with various administrative tasks.
Responsibilities
- Answer incoming phone calls in a professional and friendly manner
- Schedule, confirm, and manage customer service appointments
- Assist customers with questions and direct calls to the appropriate department or advisor
- Maintain an organized and accurate service appointment schedule
- Perform cashier duties, including processing customer payments and providing receipts
- Assist with customer check-in and check-out as needed
- Communicate effectively with Service Advisors, technicians, and other dealership staff
- Maintain accurate customer information and records
- Perform filing, data entry, and other basic administrative duties
- Assist with miscellaneous tasks throughout the Service Department as needed
- Provide a welcoming and positive experience for every customer
Qualifications
- Excellent customer service and communication skills
- Professional and courteous phone etiquette
- Strong organizational and multitasking abilities
- Basic computer and data-entry skills
- Ability to work in a fast-paced environment
- Dependable, punctual, and detail-oriented
- Previous customer service, receptionist, cashier, or automotive dealership experience is preferred but not required
Pay: From $16.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Salary : $16