What are the responsibilities and job description for the Service Coordinator position at Wayman Fire Protection?
Company Description
Wayman is a family owned and operated business that has been serving the local community for 50 years. We design, fabricate, and install fire sprinkler and fire alarm safety systems. We also inspect various safety systems such as; fire suppression, wet and dry sprinkler systems, special hazards and we offer fire alarm/burglar monitoring. Here at Wayman, we put our employees first and truly care about your success and growth within the company. We look for like-minded individuals who are creative, motivated, and ambitious to join our team. We provide competitive pay, an excellent benefits package, and plenty of room for growth including cross training between departments.
Job Description
The Service Coordinator is responsible for many administrative roles within Wayman Fire Protection. This position supports our technicians in the field as well as communicating with our customers in regard to services performed, contracts, billing, scheduling and maintaining documentation and all other work as assigned. This role works closely with the Department Manager and other team members to ensure related work is organized and adhering to all deadlines. Ultimately, the Service Coordinator ensures the highest level of customer service for our clients.
Essential Functions:
- Provide general administrative and clerical support
- Is the first point of contact for Inspections customers
- Act as liaison between Inspections customers and other Departments to ensure customer requests are met. (Sales requests, and other, etc.)
- Perform data collection, analysis and report to Manager for decision making purposes
- Assist in coordinating and organizing departmental related special events
- Respond to work requests from department staff in a timely and accurate manner
- Assist in preparing and maintaining departmental materials, and departmental files
- Coordinate and set up on-call schedules / holiday / and or vacation schedules for technicians
- Maintain positive working relationships with internal and external customers
- Provide support as needed to all Wayman employees and Managers as needed
- Adhere to company policies and regulations
- All other duties as assigned
Competencies:
- Exceptional verbal, written and listening skills
- Detail oriented, focused, and a self-starter
- Ability to work effectively both independently and as part of a team
- Proficient with computers for a variety of tasks
- Confident using Microsoft applications including Word, Excel, and Outlook
- Knowledge of file management, transcription, and other administrative procedures
- Ability to work well under pressure and time constraints
- Ability to prioritize requests effectively
- Ability to maintain successful relationship with customers and team members
- Knowledge of Spectrum Construction software and/or Service Trade field service software is considered a plus
Qualifications
- Prior experience in Life Safety Industry (1-3 years), preferred but not required.
- Prior experience in a Customer Service role (2-5 years) preferred
- Prior experience in an administrative role supporting multiple people (2-5 years) preferred
- Solid organizational skills, including multitasking and time-management
- Strong collaboration and team work skills
- High School diploma, Bachelor’s degree in related experience preferred but not required
Please note this job description is not designed to cover or contain a fully comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or with or without notice.
This is an in-person position - remote work is not offered.
Additional Information
Wayman provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, creed, gender, national origin, age, martial or veteran status, sexual orientation, or the presence of handicaps or disabilities.
All your information will be kept confidential according to EEO guidelines.
www.waymanfireprotection.com