What are the responsibilities and job description for the Call Center Scheduling Agent position at Porter Cares, Inc.?
Porter is hiring for Call Center Scheduling Agents
1099 Contractor
Work Location: Pompano Beach, FL
Hourly: $18.00
Incentive: $4 for completed scheduled appointments
Schedule: in office Monday - Friday, weekends as needed
The Call Center Agent will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members. The Outreach Healthcare Scheduler is responsible for high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient/member needs at the forefront of decision-making.
Key Responsibilities:
• Proactively reach out to members over the phone to schedule telehealth and in-home visits with a Porter Provider
• Add, cancel, or make changes to appointments in the organization's schedule
• Resolve appointment conflicts for staff and customers or clients
• Manage & update customer CRM (Salesforce Service Cloud)
• Boost member satisfaction and loyalty by providing a consistent excellent experience and striving to go above and beyond
• Meet key performance indicators contributing to the success of Porter (something like this)
What You'll Need Qualifications:
• High School Diploma
• Experience in inside sales, cold calling, and outbound calls to customers and clients
• A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy
• A reliable, high-speed internet connection with an ethernet connection
• A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented)
• Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued
• Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike)
• Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront
• Ability to work with the team to cover on-call and holiday schedules as needed
• Thrives in a fast-paced environment and in high volume outbound calls
The Benefits of Working with Porter
1099 Contractor there is an opportunity for growth in the company
Incentive Pay
Equipment Support
A fun team and special culture
Salary : $18