Quality Assurance Specialist

Quality Assurance, Compliance and Training CoordinatorPosition Summary

The Quality Assurance, Compliance and Training Coordinator is responsible for supporting the quality, consistency, and regulatory compliance of all Port programs. This position oversees internal compliance-monitoring systems, conducts program and client-record audits, coordinates organizational training, and prepares or coordinates responses to licensing inquiries and findings.

The coordinator analyzes program data, incident reports, and documentation trends to identify potential compliance concerns and opportunities for improvement. The position communicates findings to organizational leadership, monitors follow-through on identified deficiencies, and provides recommendations to strengthen programming and staff practices.

This position coordinates Port’s employee training program and serves as an instructor for designated curricula. The coordinator works closely with program leadership and direct-service employees to promote safe, consistent, and high-quality services for youth.

Essential Duties and ResponsibilitiesQuality Assurance and Compliance

• Develop, maintain, and oversee internal systems for monitoring program quality and licensing compliance.
• Conduct regular audits of client records, treatment plans, status reports, transition plans, assessments, and other required documentation.
• Verify that required reports, assessments, and documentation are completed accurately and within established timeframes.
• Communicate deficiencies and compliance concerns to the appropriate Program Director or organizational leader.
• Track identified deficiencies and monitor completion of assigned follow-up actions.
• Monitor client files to ensure documentation remains timely, accurate, complete, and compliant with licensing requirements and Port policies.
• Track, analyze, and report information related to client satisfaction, program outcomes, restrictive procedures, and other required performance measures.
• Prepare, coordinate, and maintain documentation for licensing reviews, corrective action plans, compliance reports, and responses to regulatory agencies.
• Serve as a primary organizational resource regarding applicable licensing standards and regulatory requirements.
• Stay current on regulatory changes, licensing expectations, best practices, and Port policies and procedures.
• Review the Standard Operating Procedures Manual, Youth Handbook, forms, and related materials and recommend updates as needed.
• Conduct routine facility walkthroughs to identify health, safety, cleanliness, documentation, or program-compliance concerns.

Incident Review and Program Improvement

• Review incident reports, behavioral reports, and related documentation for clarity, completeness, accuracy, and adherence to established practices.
• Track patterns involving incidents, youth behaviors, supervision, restrictive procedures, and staff responses.
• Review crisis interventions, including de-escalation efforts, self-harming behaviors, emergency responses, and restrictive procedures.
• Identify trends that may indicate a need for additional training, policy clarification, increased monitoring, or program improvement.
• Present findings and recommendations to organizational leadership.
• Monitor organizational progress toward established compliance and quality-improvement goals.
• Maintain documentation demonstrating ongoing compliance efforts and completed follow-up activities.

Training Coordination and Instruction

• Coordinate Port’s employee orientation, required training, and ongoing professional-development program.
• Maintain systems for tracking employee training requirements, completion dates, credentials, and renewal deadlines.
• Communicate training requirements and upcoming deadlines to employees and supervisors.
• Schedule internal and external instructors and coordinate training materials, locations, technology, and attendance.
• Serve as an instructor for designated curricula based on qualifications, certifications, and organizational needs.
• Assist with identifying and securing qualified instructors for curricula the coordinator is not authorized or qualified to provide.
• Develop or assist with training related to documentation, supervision, crisis response, program expectations, policies, and licensing requirements.
• Evaluate training effectiveness and recommend changes based on audit results, incident trends, licensing findings, and employee needs.
• Participate in the orientation and training of employees to promote consistent program implementation and proper youth supervision.

Program Development and Organizational Support

• Participate in staff, leadership, quality-assurance, and professional networking meetings as requested.
• Assist in identifying program concerns and developing practical solutions.
• Create or improve forms, auditing tools, tracking systems, and other resources used to monitor client progress and regulatory compliance.
• Assist with developing program curricula, treatment-focused materials, and staff resources.
• Contribute to long-range organizational planning and continuous quality-improvement efforts.
• Assist with the development and evaluation of programs and services.
• Uphold Port’s mission, values, policies, procedures, and commitment to safe and high-quality services.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in social work, human services, psychology, criminal justice, education, organizational development, or a related field.
• Experience in quality assurance, regulatory compliance, program evaluation, auditing, staff training, or continuous quality improvement.
• Knowledge of residential treatment, group-home programming, trauma-informed care, behavioral interventions, or services for youth.
• Familiarity with licensing standards and regulatory requirements governing children’s residential services is strongly preferred.
• Experience coordinating employee training and maintaining training records.
• Experience delivering structured training or professional-development curricula is preferred.
• Ability and willingness to obtain and maintain instructor certifications required for assigned curricula.
• Experience reviewing client documentation, incident reports, treatment plans, or similar records.
• Strong analytical skills and the ability to identify patterns, risks, and opportunities for improvement.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Ability to communicate compliance concerns clearly, professionally, and constructively.
• Demonstrated ability to work effectively with direct-service employees, supervisors, administrative staff, and organizational leadership.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
• High ethical standards, sound judgment, and a commitment to confidentiality.
• Proficiency with electronic recordkeeping systems, Microsoft Office, and other workplace technology.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Are you at least 21 years old?

Education:

• Bachelor's (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $50,000 - $55,000