What are the responsibilities and job description for the Host position at Port, Steak and Seafood?
Overview
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and exceptional service from the moment they arrive. This role requires excellent communication skills, a passion for hospitality, and the ability to manage guest relations effectively in a fast-paced restaurant environment.
Duties
- Greet guests upon arrival with a warm and inviting demeanor.
- Manage reservations and seating arrangements efficiently to optimize guest flow.
- Provide accurate wait times and maintain communication with guests during their wait.
- Assist in coordinating with servers and kitchen staff to ensure timely service.
- Handle guest inquiries and concerns promptly, ensuring a positive dining experience.
- Maintain cleanliness and organization of the host/host station.
- Utilize POS system OpenTable for managing reservations.
- Uphold high standards of customer service and hospitality throughout the dining experience.
Qualifications
- Previous Host/Host experience in a restaurant or hotel setting is preferred.
- Strong background in food service and customer service roles.
- Excellent communication skills, both verbal and written, with effective phone etiquette.
- Familiarity with guest services and relations to enhance the overall dining experience.
- Ability to work collaboratively within a team while also managing individual responsibilities.
- Experience with POS systems is a plus, particularly OpenTable and Toast.
- A passion for hospitality and serving others in a fast-paced environment is essential. Join us as we create memorable experiences for our guests through exceptional service!
Job Type: Full-time
Pay: $10.00 - $15.00 per hour
Work Location: In person
Salary : $10 - $15