What are the responsibilities and job description for the Aviation Charter Services Specialist position at Port City Air Inc?
Are you ready to become part of a great team? Join us at Air New England, a celebrated Part 135 charter company, and Symphony Private Jets, a premier name in luxury charter brokerage. We're expanding our team and searching for talented individuals who are eager to excel in a fast-paced, dynamic environment.
Position Scope:
The Aviation Charter Services Specialist manages all aspects of private charter trips, including client communication, quoting, scheduling, and logistical coordination such as fuel, ground transport, and catering. This role ensures a seamless experience from inquiry to post-flight follow-up while supporting operational and sales functions in a dynamic, fast-paced environment. We are hiring for a full-time position.
Duties and Responsibilities:
- Act as the primary point of contact for client inquiries, delivering timely and efficient responses via phone and email.
- Assess client travel preferences and requirements to devise tailor-made travel solutions.
- Generate precise and thorough travel quotes, ensuring all financial elements such as costs, taxes, and profit margins are considered.
- Manage all facets of flight operations including planning, scheduling, and logistics coordination (fuel, FBO services, catering, and ground transportation).
- Maintain proactive communication with clients about flight updates, delays, and potential changes, while offering effective alternatives.
- Employ real-time tracking systems to monitor flights, preempt disruptions, and swiftly relay any critical updates.
- Assist with data entry tasks as needed.
- Ensure aircraft are immaculately maintained and prepared for flights.
- Take on additional responsibilities as required to support team and organizational objectives.
Required Skills/Abilities:
- Preferred: background in aviation or charter sales
- Must pass an initial drug test and be able to receive a Portsmouth International Airport badge.
- This hybrid role requires commuting to our Portsmouth, NH offices 3-5 days a week.
- Schedule will require a combination of days, nights, weekends, and holidays.
- Candidates should enjoy a team-centered environment and be able to collaboratively and respectfully work with peers, supervisors, and employees from our sister companies.
Perks/Benefits:
- Collaborative and enjoyable team environment
- Varied work schedule
- Ongoing training and professional development opportunities to refine your skills
- Health and vision insurance
- HSA
- Short term disability insurance
- 401k after 90 days, up to 3% company match
- 80 hours vacation
- Competitive hourly rate
- Up to 56 hours of paid sick time (accrued at 1 hour per every 30 hours worked)
- Fun team outings, and
- Lots of room for growth within the company
If this sounds like a great fit for your skills, please contact us.
Port City Air, and its subsidiaries, is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or veteran status or any other characteristics protected by local, state, or federal laws, rules, or regulations. For more information visit https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf.
If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to Darlene Skiotis, HR Generalist, at dskiotis@portcityair.com