What are the responsibilities and job description for the PART TIME Office Operations Specialist / Office Administrator position at PorchLight Services?
We are a family-owned business established in 1943. Now in its third generation and woman-owned, our company has been serving the community with integrity and dedication for over 80 years. We believe in being honest and upfront, educating our clients, and fostering a family-oriented, flexible work environment where every team member is valued and cared for. With a small but mighty team of five employees, we operate with a focus on quality service and strong customer relationships.
Job Summary: The Office Administrator will play a crucial role in ensuring smooth and efficient operations within our company. This position is vital in scheduling clients and coordinating with technicians, guaranteeing a seamless transaction experience for our clients.
Why Join Us?
- Fun, laid-back, and family-oriented work environment.
- Flexibility and a supportive team dynamic.
- Opportunity to be part of a legacy and contribute to a company that truly values its employees and clients.
Client Interaction:
- Client education-focused, no high-pressure sales tactics.
- Personable with excellent customer service skills is a must. Join our close-knit team and be a part of a company that values quality service, family, and integrity. We look forward to welcoming you to our family!
Key Responsibilities:
- Answer phone calls and schedule appointments.
- Manage multiple technician schedules.
- Call customers for scheduling and follow-ups.
- Invoice clients and receive customer payments.
- Manage and organize paperwork efficiently.
- Purchase inventory and manage stock levels.
- Light cleaning may be required.
- Handle walk-in sales and payments
- Handle residential and light commercial equipment scheduling, including indoor air quality accessories.
Requirements
Skills and Qualifications:
- Proficiency with Excel, QuickBooks, and/or CRM software preferred. (FieldEdge)
- Excellent communication and organizational skills.
- Ability to multitask effectively in a dynamic environment.
- Additional qualifications are a plus.
Work Environment:
- Office setting with a well-lit, open layout and windows.
- Light lifting may be required.
- Part-time position with flexible but regular hours. Monday–Friday, with flexibility on appointment days. 20–25 hours/week, ideal for mid-morning and early afternoon availability.
- Coffee and snacks
- Casual dress code
- 80% of time spent in CRM (FieldEdge). Must be comfortable learning workflows involving dispatch, billing, and part orders
Benefits
Compensation and Benefits:
- Hourly pay: $17-$25 per hour.
- Health insurance (25 hours), retirement plans, and paid time off.
- Unique benefits include event tickets, merchandise, apparel, product discounts, and paid birthday off.
- Performance-based incentives (SPIFFS).
Professional Growth:
- On-the-job training provided.
- Opportunities for continuing education and certifications.
- Career advancement prospects, with potential for a future full-time position.
- Future growth may include team supervision, marketing coordination, or advanced CRM roles depending on your strengths.
Salary : $17 - $23