What are the responsibilities and job description for the General Manager position at Popeyes?
GENERAL MANAGER
Position Summary:
The restaurant manager is responsible for maximizing the restaurant’s profitability and efficiency. This is achieved by maintaining Popeyes’ high standards for food quality, guest service and satisfaction, cleanliness, cost controls, and people services management. Under the direction of the operations manager, a restaurant manager supervises the Assistant Manager, shift managers, shift leaders, and all hourly employees in the restaurant.
Job Duties/Responsibilities:
1. Must complete and maintain Popeyes Certified Management Training and Serv Safe certifications.
2. Responsible for overall operations by ensuring that each shift is managed efficiently.
3. Responsible for all categories of Popeyes Operating Procedures and Assessment Standards.
4. Maintain a minimum of 90% on all Full Popeyes Assessments and Ecosure Food Excellence Assessments.
5. Ensure that all company policies and procedures are followed
6. Properly control costs related to food, paper, supplies, labor, and all other controllable expenses as outlined by the company.
7. Provide outstanding customer service to every guest by ensuring they are served quickly, accurately, and efficiently.
8. Ensure the restaurant is serving quality food in sufficient quantities.
9. Inventory supplies regularly and oversee and/or complete all ordering
10. Responsible for maintaining the store’s staffing plan as outlined by the administrative team.
11. Responsible for following all interviewing, hiring, and termination procedures outlined by the company.
12. Train and manage all crew members through learning hub and on site training
13. Follow all safety guidelines to ensure a safe and secure environment is maintained for restaurant personnel and guests. Notify administration of any maintenance needs in a timely manner.
14. Ensure all cash handling procedures are followed
15. Complete all cash related paperwork properly and in a timely manner as outlined by the administration team.
16. Responsible for the cleanliness of the facility.
17. Ensure all employees are professional in their appearance and following all uniform guidelines established in the employee handbook.
18. Work with the administrative team to grow sales
19. Perform any other duties assigned by their respective supervisors or franchise operators.
20. Must close 2 nights per week.
21. Weekly Inventory must be done Sunday night.
