What are the responsibilities and job description for the Shift Leader position at Pop Up Bagels?
Description
Location: Lucky Bagel Henderson LLC (“PopUp Bagel”)
Job Title: Bagel Baker/ BOH Team Member
Reports to: Bagel Chef
Position type: Hourly, Non-Exempt
Compensation Range: $17-$18 per hour, plus tips per company policy.
About PopUp Bagels
PopUp Bagels is not just a bagel company—we’re a cultural movement. Our stores are small, our vibes are loud, and our energy is contagious. From signature neon and iconic bullhorns to our “Not Famous but Known” mirror, we’ve reimagined not just how a bagel is created, but how it’s enjoyed: Grip, Rip and Dip! With a cult-like following, massive social presence, and unparalleled collaborations with top companies, partners and Brand Ambassadors, PopUp Bagels is defining a new food lifestyle brand.
We keep things simple, but we do them really, really well. And our customers agree.
About the Role:
Our kitchens are built around people who are passionate about real, high-quality food and the craft behind it. As a Bagel Baker, you play a key role in bringing that craft to life by preparing and baking bagels so they come out hot, fresh, and perfect for our guests to enjoy. In this role, you will ensure bagels are properly prepped and ready for baking, monitor baking processes to achieve consistent quality, and help deliver the signature PopUp bagel experience. Bagel Bakers work in a fast-paced, hands-on kitchen environment where attention to detail, timing, and pride in the final product matter. Through hands-on training, you will develop your culinary skills while learning the fundamentals of scratch-based baking and food preparation.
At PopUp, we believe in building well-rounded team members. Bagel Bakers may also be cross-trained on other front-of-house and back-of-house positions to support shop operations and create a seamless guest experience. If you’re excited to work with great food, learn new skills, and be part of a team committed to baking the world’s best bagels, this role is for you
Essential Responsibilities:
Prepare bagels for baking according to PopUp Bagels’ recipes, timing standards, and quality expectations.
Bake bagels to achieve the signature PopUp Bagels texture, flavor, and appearance, ensuring products are served hot and fresh to guests.
Maintain awareness of current menu offerings, ingredients, and seasonal items in order to answer guest questions and support a positive customer experience.
Monitor baking processes and product quality, ensuring consistency and adherence to established preparation and food safety standards.
Maintain a clean, organized, and food-safe work environment in compliance with Department of Health regulations and PopUp Bagels food safety standards to support an “A” grade inspection standard.
Support overall shop operations by assisting team members during peak and off-peak service, contributing to efficient kitchen and service workflows.
Work efficiently in a fast-paced kitchen environment, multitasking and remaining on your feet for extended periods of time. These physical requirements may be performed with or without reasonable accommodation.
Participate in cross-training across multiple stations within the shop, including both front-of-house and back-of-house positions, to support team flexibility and operational needs.
Demonstrate professionalism, teamwork, and respect in all interactions while upholding PopUp employment and administrative policies.
*Weekend working hours will be between 6:00am - 4:30pm
Required Experience and Education:
No prior restaurant or hospitality experience required; training will be provided.
High school diploma or equivalent preferred but not required.
Previous experience in customer service, hospitality, retail, or food service environments is a plus.
Strong interpersonal and communication skills with the ability to engage positively with guests.
Ability to work in a fast-paced, team-oriented environment.
Strong attention to detail and ability to handle multiple tasks during busy service periods.
Positive attitude and willingness to help teammates and support shop operations as needed.
Reliability, accountability, and willingness to learn new skills and stations within the shop.
Commitment to providing a welcoming and memorable guest experience.
Physical Requirements
Ability to stand and move continuously for extended periods during scheduled shifts.
Ability to frequently lift and carry items up to 25 pounds and occasionally lift up to 50 pounds.
Ability to perform repetitive motions such as reaching, bending, lifting, and handling food service items and supplies.
Ability to work in a fast-paced food service environment with frequent interaction with guests and team members.
Ability to work flexible schedules including early mornings, evenings, weekends, and holidays as required by shop operations.
Additional Role Note:
The duties of this position may change from time to time. PopUp Bagels reserves the right to add or delete duties and responsibilities at the discretion of PopUp Bagels or its managers. This job description is intended to describe the general work level. It is not intended to be all-inclusive.
PopUp Bagels is proud to be an Equal Opportunity Employer. We do not discriminate based on race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status, marital status, national origin, citizenship, disability, covered veteran and/or military status, familial status as that term is described under other protected statuses or any other characteristic as protected under applicable federal, state and local law.
Salary : $17 - $18