Training Manager, Retail (Regional)

Position Overview

The Training Manager, Retail plays a critical role in elevating store performance across POP MART North America. This role is responsible for building training consistency, strengthening store leadership capability, and ensuring our brand experience is delivered with excellence across multiple districts.

In addition to leading regional training initiatives, approximately 30% of this role will function as a Floating Store Manager (SM) to support current store operations, New Store Openings (NSOs), and pop-up activations. This dual responsibility ensures operational continuity, strong launch execution, and direct field insight that strengthens training effectiveness.

This is a high-impact, field-based role requiring agility, operational credibility, and hands-on leadership.

Who We Are Looking For

We are seeking a retail training leader who:

• Brings strong facilitation and coaching capabilities
• Has prior Store Manager or multi-store operational experience
• Thrives in fast-paced, growth-stage retail environments
• Builds trust quickly with diverse store teams
• Is energized by travel and in-field leadership
• Can shift seamlessly between educator, coach, and operator

You are comfortable navigating change, supporting new store launches, stabilizing teams, and reinforcing standards through both structured training and real-time operational leadership.

Key Responsibilities

Regional Training Leadership

• Support 3–4 districts (approximately 10–20 stores) with structured training engagement
• Develop and execute a regional training calendar aligned with business priorities
• Conduct regular in-store visits including observation, coaching, and skill reinforcement
• Provide actionable feedback to Store Managers and District Managers

Onboarding & Leadership Development

• Facilitate onboarding for new Store Managers and key leadership roles
• Support development of high-potential team members
• Reinforce accountability, service standards, and operational excellence

Product & Brand Education

• Deliver training on product knowledge, IP storytelling, customer engagement, and sales behaviors
• Integrate seasonal launches and new initiatives into field training
• Ensure store teams confidently represent POP MART’s brand and collector culture

New Store Openings (NSO) & Pop-Up Support

• Lead training execution for new store openings, including pre-opening preparation and on-site launch support
• Provide training stabilization support post-opening
• Support temporary retail formats such as pop-ups and activations

Floating Store Manager (Approx. 30% Capacity)

• Provide temporary Store Manager coverage during leadership gaps, peak periods, or transitions
• Support NSOs and pop-ups with full operational leadership when required
• Ensure compliance with operational standards, scheduling, inventory controls, and service expectations
• Coach and guide store teams while maintaining commercial performance
• Bring field-based operational insights back into training strategy and materials

This component ensures strong commercial accountability and real-time alignment between training initiatives and store performance.

Performance & Accountability

• Partner with District Managers to identify performance gaps and prioritize training focus
• Prepare concise store visit and coverage recaps outlining achievements, risks, and action plans
• Track training participation, adoption, and measurable impact on store KPIs
• Support rollout of new SOPs, programs, and operational initiatives

Qualifications

• Bachelor’s degree in Business, Education, Retail Management, or equivalent experience
• 4–7 years of retail experience, including Store Manager or multi-store leadership exposure
• Prior retail training or L&D experience preferred
• Strong facilitation, coaching, and presentation skills
• Proven ability to influence store performance through both training and direct leadership
• Highly organized with strong time management and project management capability
• Comfortable balancing structured planning with dynamic in-field responsibilities
• Ability to travel frequently across the Eastern U.S., including occasional weekends
• Valid U.S. driver’s license required

Travel Expectations

• Frequent regional travel to support training, store visits, NSOs, and operational coverage
• Overnight travel as required
• Travel intensity may increase during peak expansion or activation periods

What Success Looks Like

• Improved Store Manager capability and team confidence
• Faster stabilization of new stores and pop-ups
• Stronger alignment between training standards and operational execution
• Measurable improvements in customer experience and sales performance
• Seamless leadership coverage during store transitions