Retail Store Manager

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30 countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Job Overview

POP MART is seeking a Store Manager to lead store performance, team development, and operational excellence as we continue expanding across the United States. This role owns the end-to-end store business, including sales performance, customer experience, operations execution, and people leadership, ensuring alignment with POP MART’s brand standards, global retail strategy, and company culture.

The Store Manager serves as a stakeholder of the store’s four-wall performance and acts as the critical link between people, product, profit, performance. This role reports to the District/Area Manager and partners cross-functionally with Visual Merchandising, Marketing, Operations, HR, and international teams.

An interest in designer toys, collectibles, and trend culture is strongly preferred.

What You Will Achieve

• Own total store performance, including sales targets, KPIs, and profitability.
• Monitor and analyze business trends, product performance, and customer demand to drive commercial decisions.
• Execute product launches, merchandising strategies, and marketing initiatives to maximize sell-through.
• Maintain strong communication with Area Manager and cross-functional partners regarding store performance, risks, and opportunities.
• Maintain loss prevention standards and implement shrink-reduction strategies.
• Support RoboShop operations and coordination with business partners when applicable.
• Champion a customer-first culture utilizing Popmart's selling framework to consistently deliver brand appropriate service standards.
• Resolve customer issues in a timely and professional manner.
• Maintain store presentation standards aligned with POP MART brand storytelling.
• Lead, coach, and develop supervisors and associates to achieve performance goals.
• Own store talent planning and recruiting efforts, including building candidate pipelines, interviewing, hiring, and onboarding team members to ensure the store is staffed to support business needs and growth.
• Build a strong talent pipeline through coaching, development planning, and succession planning.
• Deliver consistent performance feedback and recognition.
• Ensure completion of onboarding, compliance training, and job-skills training.

What You’ll Need

• 2–3 years of retail leadership experience (Store Manager or equivalent leadership role preferred)
• Strong organizational, planning, and analytical skills.
• Ability to adapt quickly in a fast-paced environment and implement new operational standards.
• Strong communication and problem-solving skills.
• Comfort working in a dynamic, evolving retail environment.

Physical & Role Requirements

• Ability to lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (6–8 hours per shift)
• Ability to bend, kneel, reach, and safely climb ladders or step stools
• Ability to perform repetitive tasks such as unpacking boxes, tagging merchandise, and stocking shelves
• Manual dexterity to safely operate stockroom tools (e.g., box cutters)
• Ability to work in stockroom and receiving environments with varying temperatures
• Ability to multitask and move quickly in a fast-paced retail setting
• Availability to work flexible hours, including evenings, weekends, and holidays
• Up to 10% travel

What We Offer

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

*The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

For Los Angeles or San Francisco applicants: POP MART is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

Reasonable Accommodation

POP MART Americas is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. The requirements laid out in this job description are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions by contacting na.employeerelations@popmart.com.

POP MART Americas welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact our HR Department at na.employeerelations@popmart.com.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may vary for different regions of the U.S. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

This position may be eligible to participate in a company incentive program.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

**All sensitive personal data associated with this application will be used strictly for selection purposes and will be treated confidentially.

Equal Employment Opportunity

POP MART is committed to providing a safe, inclusive, and respectful work environment. POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

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