Insurance Coordinator

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of 2025, POP MART operates over 630 physical stores and more than 2,637Robo Shops across 20 countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Opportunity Overview:

Position Location: Culver City, CA office.

We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business.

What You Will Achieve

• Lead end-to-end procurement & renewal of property, general liability, workers’ compensation and other insurance policies for all retail locations; evaluate proposals, negotiate terms to secure cost-effective coverage matching company risk tolerance.
• Issue, track and distribute Certificates of Insurance (COIs) for landlords, vendors & partners; ensure COIs accurately include additional insureds and meet contractual deadlines.
• Maintain a centralized database of policies, COIs and related documents; conduct regular audits to ensure compliance across retail locations; collaborate with Legal & Finance to review lease insurance clauses and mitigate risks.
• Act as the primary point of contact for store operations teams on insurance matters (new openings, renovations, daily ops); liaise with brokers, carriers, landlords and internal stakeholders to resolve issues efficiently.
• Support risk mitigation by assisting in developing retail risk management protocols; analyze claims data to drive insights for reducing future incidents and costs.

What You Will Need

• Bachelor’s degree in Business, Finance, Risk Management, or a related field.
• 2 years of experience in insurance coordination, risk management, or retail operations, preferably within a DTC/retail environment.
• Familiarity with key insurance types: General Liability, Property, Workers’ Compensation, and Inland Marine.
• Experience managing COIs and understanding of “additional insured” requirements.
• Strong analytical, organizational, and communication skills.
• Proficiency in G-Suite, Microsoft Office, and experience with insurance databases or CRM tools is a plus.

*The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Physical Requirements

• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment
• Must be able to occasionally lift or move items weighing up to 25 pounds

What We Offer

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge

For Los Angeles or San Francisco applicants: POP MART is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

Equal Employment Opportunity

POP MART is committed to providing a safe, inclusive, and respectful work environment. POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation

Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing na.hrsupport@popmart.com

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may vary for different regions of the U.S.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

This position may be eligible to participate in a company incentive program.