ECM Case Manager

Job Description: ECM Case Manager

Organization: PATH Poor And The Homeless – Navigation Center

Location: Red Bluff, California

Program: CalAIM Enhanced Care Management (ECM)

Reports To: Program Manager / Director of Operations

Pay Starts: $25.00

Position Summary

The ECM Case Manager provides intensive, community-based care coordination services to individuals experiencing homelessness and complex health and social needs. Under the CalAIM initiative through Partnership HealthPlan of California, the ECM Case Manager supports clients in accessing medical, behavioral health, housing, and social services to improve overall stability and health outcomes.

This position requires field-based engagement, strong advocacy, and the ability to work with high-acuity populations in a trauma-informed and culturally responsive manner.

Key Responsibilities

Care Coordination & Case Management

• Provide comprehensive, personcentered case management services to ECMenrolled clients
• Conduct assessments, develop individualized care plans, and track progress
• Coordinate services across physical health, behavioral health, substance use, and social services
• Assist clients in navigating MediCal and CalAIM services

Client Engagement & Outreach

• Conduct outreach in shelters, encampments, and community settings
• Build rapport and maintain consistent engagement with highacuity clients
• Maintain required frequency of contact per ECM guidelines

Housing & Stability Support

• Assist clients in securing and maintaining stable housing
• Support housing applications, documentation, and landlord coordination
• Collaborate closely with PATH Navigation Center staff and local housing providers

Documentation & Compliance

• Complete timely, accurate documentation in compliance with CalAIM and

Partnership HealthPlan of California requirements

• Maintain case files, service logs, and outcome tracking
• Ensure all services are properly documented for program compliance and audits

Interdisciplinary Collaboration

• Participate in case conferences and team meetings
• Coordinate with healthcare providers, behavioral health professionals, and community partners
• Utilize interpreter services to ensure equitable access for all clients

Advocacy & Support

• Advocate for client access to healthcare, benefits, and supportive services
• Assist with scheduling appointments, transportation, and followup care
• Provide crisis intervention and deescalation support when needed

Knowledge

• Knowledge of completing and submitting TAR’s
• Familiarity with PointClickCare, WS_FTP Web Transfer and PHC Online

Services

• Accucare billing program or similar billing programs

Minimum Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field (or equivalent experience)
• 12 years of experience working with homeless or highrisk populations
• Valid California driver’s license

Preferred Qualifications

• Experience with CalAIM or Enhanced Care Management (ECM) programs
• Familiarity with Tehama County resources
• Experience with HMIS or electronic documentation systems

Skills & Competencies

• Strong communication and engagement skills
• Ability to work independently in fieldbased environments
• Traumainformed and culturally responsive approach
• Strong organizational and documentation skills
• Ability to manage crisis situations effectively

Work Environment

• Combination of office, shelter, and fieldbased work
• Regular interaction with individuals experiencing homelessness, mental illness, and substance use challenges

Physical Requirements

• Ability to travel locally and conduct field visits
• Ability to walk, stand, and navigate outdoor environments
• Ability to lift up to 25 lbs

Equal Opportunity Statement

PATH (Poor And The Homeless) is an equal opportunity employer committed to diversity, equity, and inclusion. Individuals with lived experience are strongly encouraged to apply.