Retail Sales Specialist - Tullahoma, TN

Pool and Spa Depot is Middle Tennessee's most trusted and fastest growing spa and pool retailer with nine locations, including southern Kentucky and northern Alabama. Our customer- focused service platform, strong promotional calendar, outstanding inventory selection as a member of the Millennium Buying Group, allow us to bring the finest and most advanced pools, spas, saunas, chemicals and services to our customers. Our local Harmonic hot tub manufacturing facility in Franklin KY, professional pool building expertise and 29- year-old family- owned core truly set us apart in all our markets.

Job Description:

We are seeking an experienced Retail Sales Specialist that can excel as a customer-facing expert, responsible for delivering knowledgeable, trustworthy, and solution-oriented service in a our Tullahoma, TN pool and spa retail environment.

This role goes beyond traditional retail sales; it requires technical product understanding, safe handling awareness, and the ability to guide customers toward the right solution-not just a quick sale.

The ideal candidate is comfortable explaining pool and spa chemicals, equipment, water care basics, and accessories while maintaining a clean, safe, and organized retail floor. Accuracy, professionalism, and customer trust are critical to success in this role. This role is designed for individuals who take pride in educating customers, maintaining safety standards, and delivering reliable pool and spa solutions.

What We Offer:

Hourly base pay of $13 to $15 per hour commission
Blue Cross / Blue Shield health insurance
401(k) retirement plan
Paid time off
Employee discounts
Paid training to set you up for success

You'll work in a fast-paced, supportive retail environment where product knowledge, customer trust, and teamwork matter. If you enjoy building relationships and helping customers make confident buying decisions, we'd love to meet you.

Key Responsibilities

Customer ServiceSales
Greet customers promptly and professionally
Assess customer needs related to pool and spa care, equipment, and maintenance
Recommend appropriate products and solutions based on customer conditions and usage
Explain product application, dosage basics, and safety considerations clearly
Build repeat business through honest guidance and consistent service
Operate point-of-sale (POS) systems accurately

Product KnowledgeExpertise
Develop and maintain working knowledge of:

• Pool and spa chemicals and water care fundamentals. Filtration, pumps, heaters, and basic equipment functions. Seasonal pool and spa maintenance needs. Accessories, parts, and retail merchandise. Stay current on product updates, promotions, and safety requirements. Know when to escalate technical questions to senior staff or management

Store StandardsOperations

Maintain a clean, organized, and well-stocked sales floor
Assist with inventory receiving, stocking, and rotation
Follow merchandising and signage standards
Support opening and closing procedures
Participate in seasonal resets and peak-season preparation

Required Qualifications

Customer service or retail sales experience (specialty retail preferred)
Strong communication and listening skills
Ability to learn and explain technical products clearly
Basic math skills for measurements and calculations
Comfort working around chemicals with proper training
Ability to stand, lift (up to 50 lbs), and move product throughout the shift

Flexibility for overtime and weekends; peak season may require up to six days/week.

Preferred Qualifications

Experience in pool, spa, plumbing, HVAC, or home improvement retail
Water testing or pool maintenance experience
Familiarity with POS and inventory systems
Bilingual (a plus, not required)

Required Competencies

Customer Focus: Builds trust through accurate, helpful recommendations
Attention to Detail: Follows safety, dosage, and handling instructions precisely
Integrity: Prioritizes correct solutions over upselling
Teamwork: Works collaboratively during peak retail periods
Adaptability: Thrives in a seasonal, fast-paced environment

PhysicalWork Environment Requirements

Ability to lift and carry up to 50 lbs
Ability to stand and walk for extended periods
Ability to work indoors and outdoors (seasonally)
Exposure to pool and spa chemicals with safety training provided

We will be accepting applications and interviewing candidates between April 8th and May 8th. Please apply for this position on this platform.