Showroom Associate

At Pooky, we create lighting that brings personality and joy into people’s homes. Our showroom is where customers experience that first-hand and we’re looking for a Showroom Associate who can deliver exceptional service and bring our brand to life every day.

If you’re passionate about beautiful products, love working with people, and thrive in a retail environment, we’d love to meet you.

You’ll be the face of Pooky, creating a welcoming, high-quality experience for every customer.

To ensure that our customers, trade and non-trade, are treated to an exceptional experience ensuring they are always looked after and supported in their purchasing decisions

Showroom Associate Responsibilities:

Customer Service

• Provide exceptional service to customers in the showroom, on the telephone and via email, delivering on our reputation for quality.
• Extend in-showroom hospitality
• Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
• Use product knowledge to provide recommendations and help customers find the best product for their needs

Showroom Operations

• Unload deliveries and ensure stock is distributed throughout the store
• Keep our store organised and safe, in line with company standards (e.g. dusted fixtures and products, well stocked shelves, straight lampshades, working bulbs and genesis charged everyday etc)
• Make sure all products are labelled and prices are all correct.

Marketing & Events

• Follow guidance from the US president, support event and trade shows as and when , both within our 200 Lex Showroom and across the US and Canada including, but not limited to, supporting the set-up, stock movement, attendance and close down of the events and trade shows.
• General Assisting with customer service (emails and phones) where required.
• Helping with general merchandising and keeping an eye on new stock and making sure products arrived before major launches.
• Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
• Ensuring our Lobby display is updated monthly with new in products/ best sellers.

• Excellent customer service
• Confidence in working with customers including handling complaints
• Approachable, possessing an open and friendly personality
• Positive attitude
• Active listening
• Good communication skills in written and verbal (English)
• Methodical with an eye for detail without loosing your artistic flare
• Flexible, can-do attitude
• Enjoys working and supporting a team, but can always be relied upon to work as an individual
• Keen to learn, develop skills, and progress within our industry
• Good organisation and time keeping
• Computer literate
• Self-motivated

• Minimum of 5 years’ experience in retail
• Experience in Customer Service, in person, telephone and online customer interactions
• Experience with both retail & trade customers helpful
• Experience in working with multiple internal stakeholders