What are the responsibilities and job description for the Lead Players Club position at Ponca City Development Authority?
Qualifications:
High school diploma or G.E.D. required. Candidates must pass background and drug screening per Kaw Nation Gaming Commission regulations to obtain a gaming license (Medical Marijuana cards are accepted). Flexibility to work any shift as needed or assigned—including weekends, evenings, and holidays—is required. Candidates must have excellent communication, customer relation skills, and be self-motivated. Physical requirements include sitting and standing for long periods of time, bending, stooping, and lifting occasionally in excess of 50lbs.
Responsibilities and Duties:
The Players Club Lead is responsible for monitoring and providing guidance to team members in the Players Club Department. This role involves supporting staff, resolving guest concerns using effective conflict resolution techniques, and ensuring a high standard of guest service. The Lead also ensures promotional machines and systems are functioning properly and assists the Floor Manager with scheduling and other administrative tasks.
The above statements are intended to describe the general nature and level of being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Benefits:
100% Paid medical (valid in KS and OK)
Optional dental, vision, life and 401K benefits (vision and dental valid in KS and OK)
Paid time off, maternity and funeral leave, FMLA
High school diploma or G.E.D. required. Candidates must pass background and drug screening per Kaw Nation Gaming Commission regulations to obtain a gaming license (Medical Marijuana cards are accepted). Flexibility to work any shift as needed or assigned—including weekends, evenings, and holidays—is required. Candidates must have excellent communication, customer relation skills, and be self-motivated. Physical requirements include sitting and standing for long periods of time, bending, stooping, and lifting occasionally in excess of 50lbs.
Responsibilities and Duties:
The Players Club Lead is responsible for monitoring and providing guidance to team members in the Players Club Department. This role involves supporting staff, resolving guest concerns using effective conflict resolution techniques, and ensuring a high standard of guest service. The Lead also ensures promotional machines and systems are functioning properly and assists the Floor Manager with scheduling and other administrative tasks.
- Assist in training and supporting Players Club personnel, ensuring they are well-versed in compliance requirements and guest service standards.
- Provide disciplinary and redirection reports for the Director of Human Resources.
- Communicate information about casino promotions, events, and Players Club enrollment to guests accurately and effectively.
- Maintain a clean, organized, and fully stocked work area to support efficient operations.
- Maintain a professional appearance and demeanor while conducting company business.
- Follow all applicable state, federal, and tribal laws, regulations, and compliance requirements.
The above statements are intended to describe the general nature and level of being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Benefits:
100% Paid medical (valid in KS and OK)
Optional dental, vision, life and 401K benefits (vision and dental valid in KS and OK)
Paid time off, maternity and funeral leave, FMLA