Customer Service Rep (Manufacturing)

Candidates who apply for this position must have some experience working in a manufacturing environment.

Job Summary:

Receive and process incoming orders for overhead doors/parts/merchandise. Generally receives orders via phone, fax, or email. Overflow duties include informing customers of receipt, prices, shipping dates, delay and preparing quotes.

Responsibilities:

• Enter and approve orders from customers received by phone, fax, or email the same day they are received. Main daily task is data entry of orders
• Input and properly process orders once entered
• Answer all incoming customer calls providing professional assistance and service in addition to follow-up, as needed; insuring needs of the customer are met
• Check and respond to emails throughout the day
• Transfer calls and take messages
• Quote customer price, discount, and availability as requested within 24 hours of request
• Respond to expedite requests received from customers
• Obtain customer technical information or request special quotes if necessary
• Confer with management or Customer Service Claims Rep to resolve problems or issues
• Attend training and assist new employees with training
• Follow-up and assist co-workers in completing daily tasks
  
  

Qualifications/Education

• Education and/or Experience: High school diploma or general education degree (GED). Three to five years related experience and/or training; or equivalent combination of education and experience
• Computer Skills: To perform this job successfully, an individual should have 10 Key knowledge, Microsoft windows and excel
  
  

Other Skills and Key Competencies: Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines. Friendly, courteous, service-oriented, professional, outgoing, remain calm and professional in a busy environment. Detail oriented and recognize problems, identify possible causes and resolve routine problems. Team player with a "can do" attitude that can work in a fast-paced environment.

Requirements:

• Strong communication and interpersonal skills (written and verbal)
• Strong analytical and problem-solving skills
• Proven attention to detai1 and proficiency using Microsoft Products.
  
  

Physical Demands

• Prolonged sitting behind a desk.
• May be required to occasionally lift up to 20 lbs.
• Occasionally walk the manufacturing floor for familiarity of product and processes
  
  

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