What are the responsibilities and job description for the Front of House Supervisor Evenings & Weekends position at Ponca City Development Authority?
Position Title: Front of House Supervisor
Department: Food & Beverage
Reports To: Front of House Manager
Pay Classification: As determined by company policy
Position Summary
The Front of House Supervisor assists the Front of House Manager with the daily operations of the restaurant at Rock & Brews Casino. This position helps supervise and train employees, maintain cleanliness, ensure prompt and accurate food service, and provide quality guest service. The supervisor helps ensure restaurant operations run smoothly and that employees follow company policies and food safety requirements.
Qualifications
High school diploma or GED required.
At least two years of experience in a similar position preferred or required, as determined by company policy.
Must pass required background and drug screenings and meet Kaw Nation Gaming Commission requirements for gaming licensure. Medical marijuana cards are accepted in accordance with applicable company policies and regulations.
Must be available to work evenings, weekends, holidays, and other shifts as needed.
Must be able to lift items frequently, occasionally over 50 pounds, and perform duties requiring bending, stooping, walking, and standing.
Must be proficient in Microsoft Word and Excel and have strong attention to detail.
Must be able to obtain and maintain required food handler certification and alcohol server licensing, as applicable.
Must have good communication, organizational, leadership, and customer service skills.
Must be able to multitask, delegate responsibilities, and work effectively in a fast-paced restaurant environment.
Duties and Responsibilities
Assist the Front of House Manager with daily restaurant operations and employee supervision.
Help oversee front-of-house employees and provide direction when the manager is absent.
Assist with employee scheduling, training, and performance management.
Ensure opening and closing duties are completed properly and cleanliness standards are maintained.
Help train employees across all shifts to ensure consistent service and operating procedures.
Assist in maintaining current employee food handler certifications and alcohol server licenses.
Ensure employees follow food safety, health, sanitation, and workplace safety requirements.
Monitor food and beverage needs, supplies, and equipment based on business demands and upcoming events.
Monitor food presentation, order accuracy, and service times to ensure prompt, quality service.
Delegate tasks, lead by example, and promote teamwork and accountability.
Address guest concerns professionally and notify management when additional assistance is needed.
Follow company policies, procedures, and applicable tribal, state, and federal laws and regulations.
Maintain required uniform standards and a professional appearance and demeanor while representing Kaw Gaming Incorporated.
Perform other duties as assigned by the Front of House Manager or Food & Beverage Director.
Benefits
100% employer-paid medical insurance, valid in Kansas and Oklahoma.
Optional dental, vision, and life insurance.
401(k) retirement plan.
Paid time off.
Maternity leave and funeral leave.
Family and Medical Leave Act (FMLA) benefits, when eligible.
Benefits are subject to applicable plan documents, eligibility requirements, and company policies.
Disclaimer
This job description outlines the general duties and responsibilities of the Front of House Supervisor position and is not intended to include every task that may be required. Additional duties may be assigned as needed to meet company and operational needs.