What are the responsibilities and job description for the Pizza Guest Service Associate position at Pomodoro Pizza Pasta LLC?
Job Summary
Pomodoro Pizza Pasta LLC is seeking a Pizza Guest Service Associate to provide friendly customer service and support daily restaurant operations. This role assists guests with menu questions, takes and processes orders, handles payments, coordinates with kitchen staff, and helps maintain a clean and welcoming dining environment.
Common Job Roles
- Pizza Guest Service Associate
- Pizza Customer Service Associate
- Pizzeria Service Associate
- Restaurant Guest Services Associate
- Pizza Counter Team Member
Key Responsibilities
- Welcome guests and provide friendly, professional customer service.
- Take customer orders accurately and communicate special requests to kitchen staff.
- Answer questions about menu items, ingredients, and available options.
- Process cash, credit card, debit card, and other approved payment transactions.
- Coordinate with kitchen staff to ensure orders are prepared accurately and efficiently.
- Verify completed orders before serving or packaging them.
- Assist with dine-in, takeout, pickup, and delivery order coordination.
- Maintain clean, organized, and welcoming dining and counter areas.
- Restock menus, napkins, utensils, condiments, packaging, and other supplies.
- Respond to routine guest concerns and refer complex issues to management.
- Follow food safety, sanitation, hygiene, cash-handling, and workplace safety procedures.
- Assist with opening, closing, and general restaurant duties.
- Support team members during busy service periods.
Requirements
- High school diploma or equivalent preferred.
- Previous restaurant, pizza, hospitality, retail, or customer service experience is an asset but not required.
- Strong communication and interpersonal skills.
- Basic math and payment-handling abilities.
- Good attention to detail and order accuracy.
- Ability to work efficiently in a fast-paced restaurant environment.
- Reliable, punctual, and team-oriented.
- Ability to stand for extended periods and manage multiple tasks.
Preferred Skills
- Experience in a pizzeria or casual dining restaurant.
- Familiarity with POS systems and order-processing procedures.
- Knowledge of basic food safety and sanitation practices.
- Strong customer service and problem-solving abilities.
- Good organization and time-management skills.
- Ability to communicate effectively with kitchen and front-of-house teams.
- Positive attitude and willingness to learn.
About the Company
Pomodoro Pizza Pasta LLC operates in the restaurant and food service industry, offering pizza, pasta, and other menu items in a casual dining environment. The business emphasizes quality food, friendly hospitality, cleanliness, teamwork, and efficient customer service.
Pay: $20.00 - $25.00 per hour
Expected hours: 35.0 per week
Work Location: In person
Salary : $20 - $25