Senior Desktop Engineer

Job description:

Senior Endpoint Engineer (Contract) – Charlotte, NC (Onsite)

Modern Workplace | Microsoft 365 | Intune | Azure

Overview

We are seeking a Senior Workplace Consultant to support a high-impact modernization initiative for a rapidly growing retail organization. This is a hands-on contract role combining strategic Workplace transformation (80%) with light on-site support (20%) to ensure a seamless end-user experience.

You’ll partner closely with European Workplace & Engineering teams, playing a key role in delivering standardized, scalable, and secure workplace solutions across global environments.

What You’ll Do

Workplace Consulting & Project Delivery (80%)

• Lead end-to-end Workplace modernization initiatives (device lifecycle, endpoint management, collaboration tools, security enhancements)
• Design and implement solutions leveraging Microsoft 365, Azure / Entra ID, and Intune (MEM)
• Collaborate with global architects and engineers to align standards, timelines, and deployment strategies
• Translate business and operational needs into scalable, cloud-first solutions
• Support pilots, testing, rollouts, and change management across retail, warehouse, and corporate environments
• Drive automation, optimization, and continuous improvement of Workplace services

Deskside Support (20%)

• Provide on-site L1 technical support for end users (hardware, software, peripherals)
• Troubleshoot desktops, laptops, printers, and basic network issues
• Support device setup, upgrades, and lifecycle management
• Maintain asset tracking and documentation
• Deliver a high-touch, customer-focused support experience
• Escalate issues appropriately while ensuring resolution and follow-through

What You Bring

Experience

• 5 years in Workplace / End-User Computing with strong project delivery experience
• Proven expertise in Microsoft 365, Azure / Entra ID, Intune (MEM), and endpoint management
• Experience working in global or multi-region environments (preferred)
• Prior Deskside Support experience (3–5 years) is a plus

Technical Skills

• Strong knowledge of cloud identity, endpoint security, and M365 collaboration tools
• Experience supporting Windows and macOS environments
• Solid troubleshooting skills across devices and systems
• Basic networking knowledge

Professional Skills

• Strong communication and stakeholder engagement skills
• Analytical, solution-oriented mindset
• Ability to thrive in a fast-paced, evolving retail environment
• Proactive, structured, and customer-first approach

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (preferred)
• Certifications such as Microsoft 365, Azure Administrator, Intune, CompTIA A , or ITIL are a plus

Why This Role

• High visibility role supporting global Workplace transformation
• Blend of strategic consulting hands-on impact
• Opportunity to work with international teams and modern cloud technologies
• Strong potential for extension based on performance

Work Location: In person