What are the responsibilities and job description for the IT Field Technician- Junior position at Pomeroy?
Third Party Candidates Will Not Be Considered
Job Overview
Field Support/Desktop Support Technician
Key Responsibilities
- Assist in investigating and resolving complex installation and maintenance issues of moderate to high impact
- Provide on-site technical support to customers, including installation, servicing, and repair of systems and equipment
- Validate and ensure operational quality and performance of installed hardware and systems
- Diagnose and resolve issues related to hardware installation, upgrades, maintenance, and repairs
- Educate and guide end users on proper operation and maintenance of systems and equipment
- Escalate and coordinate issues with appropriate internal teams for advanced troubleshooting and resolution
- Serve as a liaison between customers and internal teams on both technical and administrative matters
- Analyze recurring system issues and prepare reports on trends, root causes, and improvement opportunities
Basic Qualifications
- 2 years of hands-on field support or desktop support experience
- Experience with ticketing systems and asset management tools
- Strong troubleshooting skills across hardware and software environments
- Experience supporting Windows operating systems (Windows 10 and 11; legacy exposure to XP a plus)
- Experience with printer support, including HP device configuration, consumable replacement, and device relocation
- Familiarity with:
- Active Directory
- Microsoft Office / Microsoft 365 (O365)
- Mobile/phone security and device support
- Ability to perform remote installations and provide remote technical support
- Ability to lift and carry up to 40 lbs
Preferred Education & Certifications
- High school diploma or GED required
- CompTIA A certification preferred but not required
Work Environment
- Office and on-site customer environments
- Support of walk-up kiosks, device vending solutions, and network/lock printers
- Exposure to data center and telecom closet environments
- Occasional weekend work may be required for critical or high-priority support