What are the responsibilities and job description for the Desktop Technician position at Pomeroy?
Job Description
Onsite Support, also covering IT Link (Walk-In) Center - recommended experience level:
Onsite Support, also covering IT Link (Walk-In) Center - recommended experience level:
- Relevant years of local in country experience: > 2-3 years
- Good oral and written communication skills in local language English
- Good interpersonal skills
- Industry standard skills normally expected from an onsite support technician including:
- ServiceNow ticket handling
- Microsoft Windows and Apple operating system – all related issues
- How-to assistance of End User assigned IT devices and software
- Standard and non-Standard HW devices (peripherals like monitors, label printers, etc.)"
- Perform basic HW support for Desktop & Laptop:
- RAM upgrade
- Keyboard exchange
- SSD HD replacement"
- Assistance on Software related issues (Standard & Non-Standard)
- Microsoft Office 365 suite
- Software deployment
- Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
- Smartphones & Portable Devices experiences for SIM handling and provisioning
- Meeting room support (Audio and Video Equipment)
- Network cabling and port patching, Wi-Fi network, replacement of router, HUBS, and Switches (local task pertaining to Smart Hands support) Support of LAN closets, MDFs and IDFs
- Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
- Stock management (incoming & outgoing IT goods)