What are the responsibilities and job description for the Technician, Desktop Services position at Vaco by Highspring?
Seeking a Desktop Support Technician to provide hands-on technical support for corporate and remote employees. This role focuses on desktop hardware, laptops, mobile devices, peripherals, application support, ticket resolution, and workstation deployments. The ideal candidate is customer-focused, technically strong, and comfortable working in a fast-paced support environment.
Key Responsibilities- Provide technical support for laptops, desktops, mobile devices, peripherals, and applications.
- Monitor and respond to help desk tickets while meeting SLA requirements.
- Perform PC imaging, builds, deployments, and equipment refreshes.
- Handle installs, moves, adds, and changes (IMAC) for end users.
- Support conference room and office technology needs.
- Assist with hardware setup, equipment moves, cable management, and workstation configurations.
- Participate in desktop-related projects under the guidance of senior team members.
- Troubleshoot hardware, software, and mobile device issues.
- 2 years of IT support or desktop support experience.
- Experience supporting:
- Windows desktops and laptops
- Mobile devices
- End-user applications
- Hardware and peripherals
- Strong customer service and communication skills.
- Basic understanding of IT security principles.
- Basic understanding of ITIL / ITSM processes.
- Associate degree or equivalent experience.
- Desktop and endpoint support
- PC builds and deployments
- Hardware troubleshooting
- Mobile device support
- Ticketing systems and incident management
- Mobile Device Management (MDM)
- A Certification
- Microsoft Certifications
- ITIL Foundations
- Apple Certified Support Professional
- Experience with:
- Jamf
- MobileIron
- Apple devices and macOS support
- Ability to lift up to 50 lbs.
- Comfortable crawling, kneeling, climbing ladders, pulling cable, and performing hands-on equipment installations.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
For residents of Ontario, Canada: Based on Highspring's discussions with its Client, Highspring's understanding is that this position for employment is a current vacancy (either through Highspring as a contractor or with the client directly).
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.