Global Billing Manager

Core Function:

The Billing Manager is responsible for overseeing the end-to-end billing operations, ensuring accuracy, compliance, and timely invoicing. This role requires expertise in managing billing processes through ServiceNow and Oracle Fusion, driving automation, and improving operational efficiency.

Essential Duties & Responsibilities:

• Lead and manage the billing team to ensure accurate and timely invoices for all clients.
• Oversee billing workflows and ticket management using ServiceNow.
• Manage and configure billing processes within Oracle Fusion ERP, including Accounts Receivable, Projects, and Contract Management modules.
• Monitor and reconcile billing data to ensure compliance with company policies and regulatory requirements.
• Develop and implement process improvements to enhance billing accuracy and reduce cycle time.
• Document and maintain SOP for all billing processes
• Maintain billing schedules
• Collaborate with Finance, Sales, and Operations teams to resolve billing discrepancies and customer inquiries.
• Generate and analyze billing reports to provide insights into decision-making.
• Ensure adherence to SOX controls and audit requirements.

• Oversee weekly Mitsubishi funding activities.

• Ensure revenue is accrued and billing timely

• Oversee quarterly and annual audits.

• Oversee timely upload of product and service invoices to various client portals

• Responsible for communicating proactively and professionally with Internal/External clients

Supervisory Responsibilities: Yes

Minimum Knowledge, Skills and Abilities Required:

• Bachelor’s degree in finance, Accounting, Business Administration, or related field.
• 5 years of experience in billing operations, with at least 2 years managing a team.
• Hands-on experience with ServiceNow for workflow and ticket management.
• Strong proficiency in Oracle Fusion ERP, particularly in billing and revenue modules.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication and leadership abilities.

Preferred Qualifications:

• Experience in automation and digital transformation initiatives.
• Process improvement and Standard Operating Procedures
• Knowledge of GAAP and revenue recognition principles.

KPIs for Billing Manger:

1. Billing Accuracy Rate
• Target: ≥ 99%
• Measures the percentage of invoices generated without errors.

1. Invoice Cycle Time
• Target: Reduce average processing time
• Tracks how quickly invoices are generated and sent after service delivery.
2. ServiceNow Ticket Resolution SLA Compliance
• Target: ≥ 95% tickets resolved within SLA
• Ensure timely handling of billing-related requests and issues.
3. Oracle Fusion Transaction Processing Efficiency
• Target: ≥ 98% successful transactions without manual intervention
• Indicates system utilization and automation effectiveness.
4. Revenue Leakage Prevention
• Target: Zero missed billing opportunities
• Ensure all billable items are captured and invoiced correctly.
5. Customer Billing Inquiry Resolution Time
• Target: Average resolution time ≤ 5 days
• Tracks responsiveness to customer billing queries.
6. Audit & Compliance Score
• Target: 100% compliance
• Ensures adherence to regulatory and company standards.
7. Process Improvement Initiatives
• Target: Implement at least 4-5 automation or efficiency projects per year
• Encourages continuous improvement and innovation.
8. Team Productivity & Training Completion
• Target: 100% team completion of required Oracle Fusion & ServiceNow training
• Ensures team capability and system proficiency.

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, and move about to accomplish tasks. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients, and Vendors.  Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

General Office Environment

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

Other Specific Job Qualifications and/or Duties

Occasional travel, varying work hours (on-call, evenings, weekends, holidays, etc.)

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