Assistant Manager - Tampa/Sarasota

Be a Part of the Fiesta... Come Join The Pollo Nation! You will need an email account click here to create one if you do not currently have one: Create Email Account When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character. Overview Support daily restaurant operations by leading a team that delivers high-quality food and exceptional guest service. Supervise and develop team members to meet performance targets in key areas such as food safety, labor, guest experience, and operational standards. Partner with the General Manager to drive restaurant growth while fostering a positive, engaged team environment. Qualities and Responsibilities Assist in overseeing restaurant operations to ensure food quality, safety, and consistency in preparation, service, and presentation. Model and coach hourly team members to deliver exceptional guest service. Address and resolve guest concerns with urgency and care. Support a positive team culture through recognition, engagement, and ongoing feedback. Assist in staffing, training, and onboarding hourly team members using company-approved training tools and processes. Partner with the General Manager to manage labor and scheduling effectively, balancing team needs with budgetary goals. Perform essential administrative and operational tasks, including register audits, safe counts, fund reconciliation, and incident reporting. Attend and actively participate in restaurant, market, and training meetings and workshops. Recommend and administer coaching and corrective actions in collaboration with the General Manager. Ensure cleanliness, safety, and organization of the restaurant both inside and outside. Support compliance with all company policies, health regulations, and operational standards. Make sound decisions under pressure and help navigate unforeseen challenges. Foster adaptability and a positive attitude in a changing environment. Performs other related duties as assigned in accordance with company policies and procedures. Education, Experience and Additional Skills: Completion of high school or GED required. 3-5 years in the restaurant industry in a leadership role. Computer program literacy such as internal websites, Outlook and HRIS systems. ServSafe Certification required. Good verbal and written communication skills in English required. COMPUTER SKILLS: Basic computer skills Excel knowledge preferred PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Temperature controlled restaurant. The noise level in the work environment is low to moderate. EQUIPMENT USED: Computer, fax, calculator, copier, phone. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a current employee, please apply using the internal application process. Reach out to your manager for more information What began in Miami as a simple recipe for citrus-marinated grilled chicken has evolved into a world of tropical flavors, and is quickly transforming into a lifestyle of happy, healthy, laid-back fun continually proving that life’s better under the palm. Welcome to Pollo Tropical® where passion is married to freshness to create a one-of-a-kind experience. Our chickens are free of hormones and trans-fats. From our signature grilled chicken and slow roasted mojo pork, to world-renown Create Your Own TropiChops®, nothing surprises and delights like our fresh-made food served in a Caribbean inspired atmosphere. There’s plenty of room to stretch out and “move up the beach” at Pollo Tropical® – where a fresh and fun atmosphere is fueling our success. Over 45% of our field managers began their careers at Pollo Tropical as hourly team members and have had the opportunity to move up and become managers and supervisors at the corporate level. We offer competitive salaries and benefits in a fun, friendly, family-oriented environment. We hope to hear from you soon!