Disaster Case Manager

Position Summary
The Disaster Case Manager serves as a primary point of contact for individuals and families in Polk County impacted by natural disasters, guiding them through the complex recovery process. This full-time position requires a compassionate, self-directed, and resourceful individual who will work with disaster survivors to develop and implement realistic long-term recovery plans. The Disaster Case Manager will coordinate with the Polk County Long Term Recovery Group (LTRG), partner agencies, and other resources to assist survivors in addressing unmet disaster-related needs, rebuilding their lives, and achieving a stable recovery.

Key Responsibilities

• Maintain an active caseload of disaster survivors by providing comprehensive, individualized case management services.
• Serve as the primary point of contact for survivors, building trust-based relationships and acting as an advocate throughout their recovery journey.
• Conduct initial and ongoing needs assessments to verify disaster-related impacts and identify unmet needs.
• Develop and implement a personalized long-term recovery plan with each survivor, monitoring progress and adjusting the plan as needed.
• Facilitate access to and coordinate resources, including financial assistance, rebuilding programs, and support services, while preventing duplication of benefits.
• Serve as a liaison between survivors and government agencies (e.g., FEMA, SBA), volunteer organizations, and local non-profits.
• Prepare and present individual cases to the LTRG's Unmet Needs Committee to secure additional resources for clients.
• Document all case progress, communications, and outcomes accurately in accordance with the LTRG's protocols.
• Stay informed on available community resources and support systems to provide accurate and effective referrals.
• Ensure the timely closure of cases and, when appropriate, conduct survivor satisfaction interviews.
• Protect all confidential client information with the highest level of respect and integrity.
• Participate in relevant LTRG meetings, training sessions, and coordination calls.

Benefits

• Health Insurance: Health, dental, and vision
• Paid Time Off: 2 weeks paid vacation, sick leave, and holidays.
• Professional Development: Opportunities for job-related training and professional growth.
• Flexible Work Environment: Possibility of flexible schedules and a hybrid remote/fieldwork arrangement.

Qualifications and Skills

• Experience in case management, social work, or a related field; disaster-specific case management experience is preferred.
• Strong interpersonal, communication, and organizational skills.
• Exceptional empathy and the ability to work respectfully with people from diverse backgrounds who are experiencing trauma.
• Proficiency in computer skills, including Microsoft Office Suite and experience with case management or database systems.
• Ability to work independently, manage a demanding caseload, and navigate a fast-paced environment.
• A resourceful and creative problem-solver, with excellent attention to detail.
• Ability to maintain professional boundaries and respect client privacy.
• A valid driver's license, reliable transportation, and proof of adequate insurance are required for home visits and meetings.
• Willingness to work occasional evenings or weekends as needed during periods of high demand.

Working Conditions

• This is a full-time position requiring 40 hours per week.
• Work will be performed both in an office setting and in the field, with some local travel required for home visits, meetings, and coordination efforts.
• The position is grant-funded and its continuation is contingent upon funding availability.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person

Salary : $45,000 - $55,000