What are the responsibilities and job description for the Receptionist \ CSR position at Polk Air Conditioning & Heating Inc.?
Polk Air Conditioning & Heating is seeking a friendly, professional, and highly organized CSR/Receptionist to be the first point of contact for our customers. This role is critical to delivering an exceptional customer experience while supporting daily office and dispatch operations.
Key Responsibilities:
- Answer incoming calls with professionalism and a positive attitude.
- Collect complete customer information and accurately enter it into our system.
- Schedule service, maintenance, and install appointments efficiently.
- Communicate clearly with customers, technicians, and office staff.
- Provide updates, confirmations, and follow-ups on appointments.
- Assist with basic administrative tasks, invoicing support, and office organization.
- Maintain a high level of professionalism on every call and interaction.
What We’re Looking For:
- Excellent customer service and communication skills.
- Energetic, dependable, and team-oriented.
- Strong multitasking and organizational abilities.
- Attention to detail and ability to follow processes (no shortcuts).
- Comfortable in a fast-paced environment.
Why Join Polk Air:
- Family-owned company with a strong reputation since 1983.
- Supportive team environment.
- Opportunity for growth within the company.
If you’re upbeat, reliable, and love helping people, we want to hear from you!
Email Katina@polkairinc.com you resume today
Email Katina@polkairinc.com you resume today