What are the responsibilities and job description for the Personal Lines Account Manager - 2 Years Required position at Poljan Insurance Agency?
Personal Lines Account Manager (On Site)
Location: Washington, MI 48094
Company: Poljan Insurance Agency
About Poljan Insurance Company
At Poljan Insurance, we pride ourselves on being a trusted, independent insurance agency that has built long-lasting relationships with clients across Michigan. We provide personal service and comprehensive protection for the people and families in our community.
Position Overview
Poljan Insurance Company is seeking a Personal Lines Account Manager to join our Washington, MI office. This position is responsible for servicing personal lines accounts from start to finish, including marketing, endorsements, claims, renewals, and new business.
This is a fully on-site role (Monday–Friday) where your expertise will directly impact our clients’ satisfaction and our agency’s continued growth.
Key Responsibilities
- Manage a personal lines book of business, including Auto, Home, Umbrella, and Recreational Lines.
- Provide full-service account management: quoting, policy issuance, endorsements, billing, claims support, and renewal processing.
- Market and remarket accounts to ensure competitive coverage with partner carriers.
- Build strong client relationships by providing prompt, accurate, and professional service.
- Collaborate with carriers and internal team members to deliver excellent client outcomes.
- Maintain compliance with Poljan Insurance’s standards, workflows, and procedures.
Required Qualifications
- AMS360 experience.
- Experience working directly with carriers such as Pioneer, State Mutual, Citizens, AAA, Progressive, Safeco, and Hastings Mutual.
- 2 years of personal lines account management or customer service in an independent agency setting.
- Michigan P&C License.
- Solid knowledge of personal lines products and underwriting guidelines.
- Excellent organizational skills and ability to prioritize in a fast-paced environment.
- Strong communication skills with a client-first approach.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Job Type: Full-time
Pay: $58,100.36 - $64,405.14 per year
Application Question(s):
- Are you wiling to work onsite 5 days a week?
Ability to Commute:
- Township of Washington, MI 48094 (Required)
Work Location: In person
Salary : $58,100 - $64,405