Dispatcher Communications Officer (Revised 1/8/26)

PLEASE UPLOAD HS DIPLOMA/GED, RESUME AND TX DRIVER LICENSE

REQUIRED:

• High School Diploma or General Equivalency Diploma (GED), in English;. 
• A valid Texas Driver’s License and an acceptable driving record 
• Must hold a Telecommunicator Operator Certification (TCOLE) by the State of Texas and/or agrees to obtain a license not later than the first anniversary of the date of employment, as well as obtain TCIC/NCIC and TLETS Certification by the State of Texas. 

PREFERRED:

• Experience with Computer Aided Dispatch (CAD) and with operation of CCTV systems preferred. 

DUTIES AND RESPONSIBILITIES:

Dispatches orders and relays messages and special instructions to Security Officers, Police Officers and others.  Maintains verbal communication in a clear and controlled manner in English and Spanish both during normal operations and emergency situations.   Operate burglar alarm monitoring system.  Operate video monitoring systems.  Be first point of contact for public after hours at Police Department.   Operates the two-way radio and telecommunication system in a professional and proper manner.  Operates emergency and non-emergency communication systems to receive complaints and requests for service by telephone; obtains necessary information and dispatches necessary information to Command Staff and/or department personnel.  Operates the Communication Section CAD as well as RMS system entering and retrieving information through said system as well as the  TLETS, TCIC/NCIC agencies and a variety of local, regional and state emergency response databases, processes, forwards, and maintains records of information obtained or entered.  Records all pertinent information in order to dispatch maintenance crews, officers and/or drivers as needed.  Records information such as name of student and address as needed.  Answers all incoming calls and dispatches Officer’s to the location.  Maintains knowledge of the location of all Security and Police Officers.  Maintains appropriate logs of all complaints and services requested; maintains knowledge of location of current status location and activities of various emergency response personnel; prepares activity reports.  Keeps accurate and thorough records on all calls.  Prepares photocopies of various materials and distributes as requested or otherwise appropriate.  Follows established safety procedures and techniques to perform job duties.  Maintains confidentiality.  Maintains a high level of ethical behavior as is expected of all District employees.  Maintains professional growth by attending in-services and meetings as requested/required.  Performs any other duties as assigned by the Supervisor/Administrator.