What are the responsibilities and job description for the General Manager position at Pokeworks?
Company Description Pokeworks is a fast-growing fast-casual brand founded in 2015 with a mission to share fresh, healthy Hawaiian poke with guests around the world. The company is committed to high-quality ingredients sourced sustainably and supports a wide range of mindful eating preferences, including vegan and gluten-free options. Its innovative Poke Your Way™ experience allows guests to fully customize their meals, including the popular Poke Burrito and proprietary sauces. Pokeworks has been recognized on Fast Casual’s “Top 100 Movers and Shakers” list for three consecutive years and now operates over 75 locations across more than 20 states, as well as in Taiwan and Canada. Team members join a brand that values health, creativity, and guest-focused service.
Role Description The General Manager role is a full-time, on-site position based at the Pokeworks location in New Hyde Park, NY. The General Manager oversees daily restaurant operations, ensuring consistent food quality, cleanliness, and an outstanding guest experience. This role includes leading, training, and scheduling team members; managing inventory, ordering, and cost controls; and monitoring key performance metrics such as sales, labor, and food costs. The General Manager is responsible for enforcing health and safety standards, implementing brand policies, and driving local store marketing initiatives. Day-to-day, the role requires hands-on support during service, conflict resolution, and clear communication with both crew members and senior leadership.
Qualifications
- Experience leading restaurant or retail teams, with skills in staff training, coaching, and performance management.
- Operational management skills, including scheduling, inventory control, cash handling, and basic P&L understanding.
- Strong customer service orientation, with the ability to create a welcoming environment and resolve guest concerns professionally.
- Knowledge of food safety, sanitation, and compliance with local health regulations in a fast-casual or similar setting.
- Clear and professional communication skills, both verbal and written, and the ability to collaborate with diverse team members.
- Proven ability to work in a fast-paced, hands-on environment, with strong organizational and problem-solving skills.
- Previous management experience in hospitality or foodservice strongly preferred; high school diploma or equivalent required, college degree a plus.
- Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.