Commitment to Service

Service encompasses all aspects of the Pokagon Band of Potawatomi Indian’s governmental operations. Every employee shares the responsibility to provide exemplary service, dignity, and respect to all Tribal Citizens, the Tribal Council, and staff members. To this end, all employees have an obligation to identify and report any service problems, issues, or concerns and through designated channels, initiate, recommend, and actively participate in solutions.

Position Summary: Under the supervision of the Executive Director, the Director of Compliance and Enforcement provides direction and oversight to the Pokagon Band Gaming Commission Compliance and Enforcement Department. The Director develops a high-performing team, establishes priorities, manages resources, promotes continuous improvement, and ensures the department fulfills its regulatory responsibilities while fostering a culture of professionalism, integrity, accountability, and customer service.

Essential Functions:

• Lead, coach, mentor, direct, and supervise Compliance and Enforcement staff.
• Recruit, develop, retain, and evaluate employees.
• Develop departmental goals, work plans, budgets, and performance measures.
• Create a collaborative, respectful, and accountable workplace culture.
• Allocate resources and prioritize work to meet organizational objectives.
• Review and approve inspections, investigations, reports, and recommendations.
• Represent the Commission with stakeholders, law enforcement, regulators, and during hearings.
• Establish, implement, evaluate the effectiveness, and maintain departmental policies, procedures, and training.
• Identify operational risks and implement continuous improvements.
• Prepare reports, presentations, and correspondence.
• Execute all assigned work in alignment with documented Commission processes and policies and procedures approved by Commission leadership, using the current approved version of each applicable process, checklist, and task list.
• Identify and report through designated channels in any instance where a documented process cannot be performed as written, so that the process or the practice can be corrected.
• Ensure compliance and analyze investigative reports of violations of the Gaming Regulatory Act, the Gaming Regulations, the Liquor Control Codes, the Liquor Regulations, the Indian Gaming Regulatory Act, National Indian Gaming Commission Minimum Internal Control Standards, Tribal-State Compacts(s), and other applicable laws and governing documents.
• Assess casino compliance with all standards against Gaming Regulations, Gaming Regulatory Act, the Tribal-State Compact, and other applicable laws, regulations, and policies.
• Produce written documents with clearly organized thoughts, using proper sentence constructions, punctuation, and grammar in a timely manner.
• Serve as liaison between the Commission and representatives of Four Winds Casinos, Pokagon Government, the Tribal Police and other appropriate law enforcement officials.
• Stay current on casino regulatory investigative techniques, principles and practices.
• Testify during Commission hearings or civil proceedings on an as needed basis.

Non-Essential Functions:

• Perform other duties as assigned.

Equipment:

• Standard office equipment.
• Systems used: Microsoft Office applications, other software.

Position Requirements:

• Ability to maintain strict confidentiality.
• Bachelor’s degree from an accredited college or university is required.
• Two (2) years of experience in a management/supervisor role or demonstrated leadership experience such as project leadership, team coordination, mentoring, or leading cross-functional initiatives may be considered in lieu of formal people-management or supervisory experience.
• Excellent interpersonal skills and ability to work effectively with people and function in a team environment.
• Willingness and ability to learn gaming laws, regulations, and regulatory processes.
• Excellent organizational skills.
• Four (4) years of related professional experience interpreting, analyzing, and applying regulatory requirements is highly preferred.
• Must perform assigned work in alignment with documented Commission processes and leadership-approved policies and procedures.
• Knowledge, intellect, temperament, and flexibility to work effectively in a fast-paced environment.
• Must adhere to the Commission policy prohibiting Commission employees from gambling or playing at Four Winds Casino or any licensed game or gaming device under the jurisdiction of the Pokagon Band Gaming Commission.
• Must be able to handle requests in an empathetic and professional manner.
• Must be at least 21 years of age.
• Must be willing to promote goals and philosophies of the Pokagon Band of Potawatomi Indians.
• Must be willing to work flexible hours and weekends.
• Must be willing to work in any of the Four Winds Casino properties.
• Must have a valid driver’s license and be able to meet the minimum requirements regarding driving record to utilize Commission vehicles.
• Strong delivery of positive service and good communication skills, both oral and written.
• Submit to and successfully pass a background investigation.
• Submit to and successfully pass drug testing as required by the Commission.
• The ability to prioritize workloads.

Indian Preference

• Pokagon Band Preference Code applies.

Physical Requirements:

• Frequently required to use hands and fingers to operate equipment.
• Frequently required to talk and hear.
• Work is generally sedentary in nature and will frequently require sitting. However, standing and walking will occasionally be necessary.

Work environment:

• General office environment. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. However, duties will require occasional work in a casino environment, which can be smoky with noise levels above a general office environment.

Competencies:

• Decision Making
• Exemplifying Integrity
• Fostering Communication
• Managing Conflicts
• Team Leadership