What are the responsibilities and job description for the Help Desk Support for POS Systems position at Point of Sale Innovation?
Benefits:401(k)401(k) matchingCompany partiesCompetitive salaryDental insuranceHealth insurancePaid time offTraining & developmentVision insurance Help Desk Support POS SystemsLocation: Alliance, OHJob Type: Full-TimeWe are looking for a Help Desk Support Technician to assist customers with technical issues related to our Point of Sale (POS) computer systems. This role involves troubleshooting hardware, software, and networking issues while providing excellent customer service.ResponsibilitiesProvide phone and remote support for POS systemsTroubleshoot computers, printers, scanners, and cash drawersResolve software, Windows, and basic network issuesDocument support tickets and solutionsEscalate complex issues when neededRequirements1 year of IT help desk or technical support experience preferredBasic knowledge of Windows, networking, and computer hardwareStrong problem-solving and customer service skillsExperience with POS systems or retail technology is a plusPreferred SkillsExperience with retail or restaurant POS systemsKnowledge of payment processing or credit card terminalAbility to work in a fast-paced support environmentQualifications13 years of technical support or help desk experience preferredFamiliarity with POS systems, retail technology, or payment systems is a plusBasic knowledge of:Windows operating systemsNetworking concepts (IP, routers, Wi-Fi)Computer hardware and peripheralsStrong customer service and communication skillsAbility to troubleshoot problems logically and efficientlyExperience with remote support tools and ticketing systems preferredBenefitsCompetitive wagesHealth, dental, and vision insurance, Simple IRAPaid time off and holidaysOngoing training and career developmentOpportunity to grow within a technology-driven company
Salary : $18 - $24