What are the responsibilities and job description for the Information Technology Help Desk Support position at Logivision Technologies?
Logivision Technologies is a local IT support business dedicated to implementing and managing technology solutions to help businesses operate efficiently. With a focus on delivering reliable, cost-effective, and worry-free IT support, we provide services such as 24/7 system monitoring, vendor management, and proactive maintenance to ensure secure and productive IT systems. Our USA-based helpdesk offers friendly and dependable support to meet client needs. We prioritize our team members by fostering a modern, collaborative work environment, offering benefits like profit sharing, and recognizing contributions to our collective success.
Role Description
This full-time, on-site Help Desk Support role is based in Cincinnati, OH. The role involves providing technical assistance to clients, resolving IT-related issues, monitoring system performance, and ensuring that end-users' technology is running efficiently. The Help Desk Support professional will address technical inquiries, troubleshoot hardware and software challenges, and escalate issues when necessary. Exceptional customer support and maintaining proactive communication are critical to this role. This role is an excellent entry point into IT, with opportunities to grow into other roles.
Qualifications
- Strong proficiency in Technical Support and Troubleshooting
- Experience with Desktop Computers and knowledge of their repair and maintenance
- Proven expertise in Help Desk Support, including ticketing systems and issue escalation
- Exceptional Customer Support skills, with a focus on clear communication and problem resolution
- Ability to work effectively in an on-site environment and collaborate with team members
- Familiarity with monitoring tools and IT infrastructure management
- Self-motivated with excellent organizational and time management skills
- Relevant certifications (e.g., CompTIA A , ITIL) are a plus
- Experience with IT vendor management and troubleshooting software applications is an advantage
- Willingness to work on-site in Dundee, Ohio