Customer Service Rep 1

The Customer Service Representative is responsible for coordinating activities with customers, sales representatives, administration and production to satisfy our customers’ requirements.  This individual will also answer telephone inquiries, respond to order inquires, general customer inquiries, customer complaints and process Customer orders with accuracy meeting or exceeding department goals.

 Essential CSR Functions:

• Coordinates activities with customers, sales representatives, administration and production to satisfy our customers’ requirements including but not limited to measuring (sizing) customers, entering orders, supporting distributors, sales reps, and creating / maintaining call logs. Provides administrative support to the Sales Department. 
• Answers telephones and responds to orders, general customer inquiries, and customer complaints.
• Assists sales representatives with order status information, expediting orders and troubleshooting information. 
• Communicates directly with the customer providing information such as: purchase order status and ship dates for open orders. 
• Handles customer complaints and inquiries.
• Facilitates special and rush order requests from sales reps and direct customers; coordinates - orders with production.
• Completes and verifies all customer purchase orders.
• Performs other essential duties as assigned.

 Qualifications:

• High school diploma or its equivalent.
• Language Proficiency: All candidates must be fluent in English, with the ability to speak, read, and write at a professional level. 
• Minimum of (3) three years of experience within the Customer Service or related field.
• The ability to operate various word-processing software, spreadsheets, and database programs.
• Regular and predictable attendance is an essential function of this position.
  
• Be available to work overtime with minimal notice.
• Excellent customer service relations skills.
• Ability to set priorities and manage time effectively.
• Ability to work independently.

Physical Demands:

• Sitting for long periods.
• Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to twenty-five pounds such as files, stacks of paper, reference and other materials.
• Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.