What are the responsibilities and job description for the Engagement Manager position at Pogo?
About Your Role 👀
We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions. This is a first-of-its-kind role, so you'll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow.
We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions. This is a first-of-its-kind role, so you'll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow.
- You'll own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion - ensuring every client sees fast time-to-value and runs more research with Pogo.
- You'll run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives.
- You'll be the trusted advisor in the room - the person clients call when they have a big strategic question and need to design a study to get the insights they need.
- You'll partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue within your accounts.
- You'll be the voice of the customer internally, channeling what you're hearing from clients directly into product and engineering to shape the product roadmap.
- You'll build the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow.
- You likely have 2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
- Bonus: You’ve worked on primary consumer research, whether qualitative or quantitative.
- You're a structured thinker. You can take a messy client problem, frame it clearly, and design a research approach that asks the right questions.
- You're an exceptional communicator. You write and present with clarity and confidence, and you earn credibility quickly with senior stakeholders.
- You're genuinely curious about consumers and what makes people tick. You find insights work interesting, not just as an output but as a craft.
- You're a high-ownership operator. When an engagement is yours, you drive it and you don't wait to be told what to do next.
- You’re highly organized, with the ability to juggle multiple client engagements simultaneously.
- You're low ego and a team player. You work well across teams and care more about outcomes than credit.
- You're a fast learner who adapts quickly to new clients, industries, and problem spaces.
- You use AI tools to work smarter - better research, better synthesis, better outputs.
- First-of-its-kind role with real scope. You're not stepping into a defined process - you're building it. The playbooks, the delivery model, the client experience: that's yours to shape.
- Fortune 500 clients, early-stage energy. You'll lead engagements with major brands while still being close enough to the team to see your decisions matter immediately.
- A natural bridge from consulting to vertical AI. If you're looking to take your consulting toolkit and apply it at the cutting-edge of strategy and AI, this is that role.
- Be the voice of the customer. You'll have a direct line into product and engineering - what you learn from clients shapes what we build.
- This is a high-ownership role by design. If you want a narrow lane with clear guardrails, this isn't it. You'll need to define the lane yourself.
- We're growing our client list fast. Expect to be managing multiple engagements simultaneously, each with its own timeline, studies and stakeholders. If you thrive with one deep focus at a time, this role may not be the right fit.
- We expect more than 9 to 5 - raw hours make an impact at our current stage. That said, we trust each team member to build a flexible schedule that works for them. We also strongly encourage real time off: in addition to unlimited PTO, we have a minimum 20 days vacation policy 🌴