What are the responsibilities and job description for the Medical Receptionist position at Podiatric Associates of Northwest Ohio LLC?
The Medical Receptionist serves as the first point of contact for patients and visitors at Ohio Foot & Ankle Specialists. This role is responsible for delivering exceptional customer service while performing administrative and clerical duties that support efficient office operations. The Medical Receptionist ensures accurate scheduling, registration, insurance verification, and communication to create a positive patient experience.
Essential Duties & ResponsibilitiesGreet patients and visitors in a professional, friendly, and timely manner
Answer multi-line phone system and direct calls appropriately
Schedule, reschedule, and confirm patient appointments
Verify insurance eligibility and benefits
Collect co-pays, deductibles, and outstanding balances
Maintain accurate patient demographic and insurance information in EMR
Scan and upload documents into patient records
Manage patient check-in and check-out processes
Ensure HIPAA compliance and maintain confidentiality
Coordinate with clinical staff to ensure smooth patient flow
Assist with referrals, authorizations, and medical records requests
Maintain a clean and organized front office environment
Perform other administrative duties as assigned
QualificationsHigh school diploma or equivalent required
Minimum 1 year of medical office or customer service experience preferred
Knowledge of medical terminology preferred
Experience with EMR systems preferred
Strong communication and interpersonal skills
Ability to multi-task in a fast-paced environment
Basic computer proficiency (Microsoft Office, email, scheduling systems)
Professional demeanor and positive attitude
Physical RequirementsProlonged periods of sitting and standing
Frequent use of computer and telephone
Ability to lift up to 15 pounds occasionally
Work EnvironmentFast-paced medical office settingFrequent interaction with patients, providers, and staff
CompensationCompensation is based on experience and aligned with internal equity and organizational budget guidelines.
Equal Employment Opportunity StatementOhio Foot & Ankle Specialists is an Equal Opportunity Employer. We are committed to providing a workplace free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.